Patient Services Representative - Catalyst Medical Clinic

Revo Health; Watertown (MN); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading healthcare company is seeking a part-time Patient Services Representative at its Watertown clinic. This role involves patient registration, check-in procedures, and essential clinical support duties. Ideal candidates will have a high school diploma and customer service experience, contributing to patient-centered healthcare.

Benefits

Comprehensive Medical, Dental & Vision Plan

Maternity Bundle

401K with Profit Sharing

Tuition Reimbursement

Gym & Car Rental Discounts

Qualifications

• High School diploma or equivalent required.
• Customer service experience and telephone skills preferred.
• Working knowledge of clinical front desk preferred.

Responsibilities

• Greet patients and obtain demographic and billing information.
• Schedule appointments and check in patients.
• Participate in patient-centered healthcare activities.

Skills

Customer service

Telephone skills

Windows computer skills

Education

High School diploma/GED

Job description

Patient Services Representative - Catalyst Medical Clinic

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Patient Services Representative - Catalyst Medical Clinic

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The Patient Services Representative is responsible for patient registration and check in as well as clinical support duties.

This is a part-time position (FTE .55) working 3 days per week, our clinic is open Monday-Thursday, 8am-5pm and Fridays 8am-1pm in Watertown.

Catalyst Medical Clinic is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare

Essential Functions

• Greets all patients that enter the clinic within a reasonable amount of time
• Obtains all demographic and billing information to assist in accurate and timely billing procedures
• Photocopies patients’ insurance cards, obtain signatures, perform registration protocol, and check patients in
• Answers phones within a reasonable amount of time
• Schedules appointments
• Reviews Provider’s schedules on a daily basis for days off and schedule flow
• Has a general understanding of the Medical Records area to follow written protocol and understand confidentiality, legal, and payment rules to release information
• Fully participate and contribute to the patient centered health care
• Any and all other duties as assigned
  
  

Education And Experience Requirements

• High School diploma/GED or equivalent
• Customer service experience, telephone skills, and Windows computer skills
• Working knowledge of clinical front desk preferred
  
  

Benefits & Compensation

• Actual starting pay will vary based on education, skills, and experience.
• We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more clickhere.
  
  

Essential Requirements

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic during business hours
• Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required
  
  

Performance Expectations – I-Health’s Core Values

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively
  
  

Environmental Conditions

• Clinic setting
  
  

Notes

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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