Patient Services Representative - Care Network - Kennett Square

Children's Hospital of Philadelphia; Platerville (PA); On-site; USD 29,000 - 36,000; Part time

Job summary

Children's Hospital of Philadelphia (CHOP) in Kennett Square is seeking a part-time Patient Services Representative to support patient access, scheduling, and revenue cycle activities. The role emphasizes a welcoming experience, accurate registration, and adherence to CHOP policies and HIPAA standards.

The PSR will assist with EPIC tasks, eligibility checks, and communications with families, while maintaining daily schedules and providing patient-centered service across CHOP sites as needed.

Qualifications

• High School Diploma/GED required.
• Minimum 1 year PSR or related healthcare experience preferred.
• Strong communication and confidentiality skills.

Responsibilities

• Provide welcoming, prompt, and respectful customer service, including scheduling and registering appointments.
• Perform PARC EPIC functions and run daily eligibility verifications.
• Reconcile daily services, manage payments, reimbursements, referrals and authorizations; communicate financial responsibilities.
• Answer calls, verify and document contact information and messages, provide information as warranted.
• Communicate with patients and families in accordance with CHOP's iCARE values.
• Escalate issues and provide Family Relations contact information when needed.
• Assist families with MyCHOP activation and portal troubleshooting.
• Perform administrative tasks such as mail, faxes, medical records and document handling; safeguard PHI.
• Maintain patient records and daily schedules while upholding HIPAA standards.
• Participate in team huddles and meetings; keep workspaces organized.
• Cover and rotate to other sites as needed.

Skills

Verbal communication

Interpersonal skills

Confidentiality

Education

High School Diploma or GED

Job description

Any (United States of America)

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

PSRs serve as the operational gateway to care delivery, helping ensure patients and families experience a seamless, informed, and compassionate entry into the healthcare system while supporting access and overall financial integrity.

PSRs are responsible for supporting patient access, registration accuracy, financial clearance, and service excellence. This role plays a critical part in patient experience, operational flow, and revenue integrity across the organization. Team members serve as trusted guides for patients and families while partnering closely with clinical and operational teams to ensure efficient, accurate, and compassionate service delivery. Other duties, administrative support, and projects as required.

Location

CHOP Pediatric Primary Care, Kennett Square

Address

817 E Baltimore Pike Ste A, Kennett Square, PA 19348

Work Schedule

(Part-Time) (31 hours per week)

• Monday: 8am - 7pm
• Wednesday: 8am - 8pm
• Friday: 7:30am - 5pm

What you will do

• Provide welcoming, prompt, and respectful customer service, which includes scheduling and registering appointments, informing of delays, addressing family complaints, and escalating complaints as necessary.
• Perform PARC (PATIENT ACCESS & REVENUE CYCLE) EPIC functions while ensuring accuracy, and run daily eligibility verifications, following organization access and intake standards.
• Reconciliation of daily services to include collection and processing of payments received, reimbursements, creating and/or obtaining insurance referrals and authorizations needed. Communicate financial responsibility to patients/families.
• For sites responsible for incoming/outbound calls: Answer phones promptly with minimal downtime between calls, monitor call service levels, accurately verify and document contact information and messages, and provide appropriate information to callers as warranted. Communicate in a courteous, caring manner to all customers as needed. Check voicemails if applicable for your site.
• Communicate with patients and families in accordance with CHOP's iCARE values.
• Escalate workflow issues and family issues as appropriate. Provide Family Relations contact information to families if needed.
• Offer and support families with MyCHOP activation for enrollment and troubleshooting of the portal. Encourage utilization of pre-check to support efficient and prompt check-in.
• Perform administrative tasks as assigned such as sorting and delivering mail, faxes (RightFax), medical records, and other correspondence; and photocopying and faxing documents. Scan, upload, and route documents accurately while safeguarding PHI.
• Daily maintenance of patient records and daily schedules while adhering to CHOP policy and procedure, and upholding all HIPAA and documentation standards.
• Actively participate in team huddles and meetings.
• Clean and maintain an organized workspace and ensure that waiting areas are kept tidy as needed.
• Completion of necessary work queues as assigned and various other daily reports.
• Maintain and monitor key performance metrics to ensure goals are met, resources are used effectively, and operational performance is consistently achieved.
• PSRs may need to cover and rotate to other sites and locations. Location and hours may vary. If shifts or staffing needs are available at other locations, PSRs will be asked to support and cover open shifts as needed.

Education Qualifications

• High School Diploma/GED - Required

Experience Qualifications

• At least one (1) year Patient Services Representative experience in a role that consisted of health care, registration, physician billing, medical records, medical office work and relatable customer service - Preferred

Skills and Abilities

• Good verbal and written communications skills. (Required proficiency)
• Good interpersonal skills. (Required proficiency)
• Ability to maintain confidentiality and professionalism (Required proficiency)

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more. EEO / VEVRAA Federal Contractor | Tobacco Statement

SALARY RANGE

$21.05 - $26.35 Hourly

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Here for more information regarding CHOP's Compensation and Benefits.