Patient Services Representative - Care Network - Pottstown Sunnybrook

Children's Hospital of Philadelphia; Pottstown (Montgomery County); On-site; USD 29,000 - 36,000; Full time

Job summary

CHOP's Patient Services Representatives welcome families into the care journey at CHOP Pediatric Primary Care, Sunnybrook. You will schedule and register appointments, verify eligibility, and assist with billing and referrals while upholding iCARE values and HIPAA standards.

The full-time role supports patient access across sites, with a daytime schedule in the United States. A High School Diploma and healthcare customer-service experience are required, along with strong communication and

Qualifications

• High School Diploma or GED is required.
• At least 1 year of Patient Services Representative experience in healthcare or related roles.
• Strong verbal and written communication skills are required.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Provide welcoming, prompt, and respectful customer service including scheduling and registering appointments.
• Perform PARC EPIC functions and daily eligibility verifications per standards.
• Reconcile daily services, including payments, reimbursements, and referrals; communicate financial responsibility to patients.
• Answer calls promptly, verify and document contact information, and assist callers with information.
• Support families with MyCHOP activation and portal troubleshooting.
• Maintain patient records and schedules in compliance with HIPAA and CHOP policies.
• Participate in team huddles and keep workspace organized.

Skills

Verbal communication

Written communication

Interpersonal skills

Confidentiality

Education

High School Diploma/GED

Job description

SHIFT:

Day (United States of America)

Seeking Breakthrough Makers
Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.
At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.
CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.
A Brief Overview
PSRs serve as the operational gateway to care delivery, helping ensure patients and families experience a seamless, informed, and compassionate entry into the healthcare system while supporting access and overall financial integrity.
PSRs are responsible for supporting patient access, registration accuracy, financial clearance, and service excellence. This role plays a critical part in patient experience, operational flow, and revenue integrity across the organization. Team members serve as trusted guides for patients and families while partnering closely with clinical and operational teams to ensure efficient, accurate, and compassionate service delivery. Other duties, administrative support, and projects as required.

Location: CHOP Pediatric Primary Care, Sunnybrook

Address: 800 Heritage Dr Suite 820, Pottstown, PA 19464

Work Schedule: (Full-Time)

• Monday: 9AM - 6PM
• Tuesday: 10:30AM - 5PM
• Wednesday: 7:45AM - 5PM
• Thursday: 8AM - 5PM
• Friday: 10:15AM - 5PM

What you will do

• Provide welcoming, prompt, and respectful customer service, which includes scheduling and registering appointments, informing of delays, addressing family complaints, and escalating complaints as necessary.
• Perform PARC (PATIENT ACCESS & REVENUE CYCLE) EPIC functions while ensuring accuracy, and run daily eligibility verifications, following organization access and intake standards.
• Reconciliation of daily services to include collection and processing of payments received, reimbursements, creating and/or obtaining insurance referrals and authorizations needed. Communicate financial responsibility to patients/families.
• For sites responsible for incoming/outbound calls: Answer phones promptly with minimal downtime between calls, monitor call service levels, accurately verify and document contact information and messages, and provide appropriate information to callers as warranted. Communicate in a courteous, caring manner to all customers as needed. Check voicemails if applicable for your site.
• Communicate with patients and families in accordance with CHOP's iCARE values.
• Escalate workflow issues and family issues as appropriate. Provide Family Relations contact information to families if needed.
• Offer and support families with MyCHOP activation for enrollment and troubleshooting of the portal. Encourage utilization of pre-check to support efficient and prompt check-in.
• Perform administrative tasks as assigned such as sorting and delivering mail, faxes (RightFax), medical records, and other correspondence; and photocopying and faxing documents. Scan, upload, and route documents accurately while safeguarding PHI.
• Daily maintenance of patient records and daily schedules while adhering to CHOP policy and procedure, and upholding all HIPAA and documentation standards.
• Actively participate in team huddles and meetings.
• Clean and maintain an organized workspace and ensure that waiting areas are kept tidy as needed.
• Completion of necessary work queues as assigned and various other daily reports.
• Maintain and monitor key performance metrics to ensure goals are met, resources are used effectively, and operational performance is consistently achieved.
• PSRs may need to cover and rotate to other sites and locations. Location and hours may vary. If shifts or staffing needs are available at other locations, PSRs will be asked to support and cover open shifts as needed.

Education Qualifications

• High School Diploma/GED Required

Experience Qualifications

• At least one (1) year Patient Services Representative experience in a role that consisted of health care, registration, physician billing, medical records, medical office work and relatable customer service. Preferred

Skills and Abilities

• Good verbal and written communications skills. (Required proficiency)
• Good interpersonal skills. (Required proficiency)
• Ability to maintain confidentiality and professionalism (Required proficiency)

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.EEO / VEVRAA Federal Contractor | Tobacco Statement

SALARY RANGE:

$21.05 - $26.35 Hourly

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. regarding CHOP's Compensation and Benefits.