Patient Services Representative - Bilingual (Spanish-English) preferred

Independence Plus, Inc.; Oak Brook (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading provider of in-home nursing and medical equipment, Independence Plus, Inc. is seeking a Patient Services Representative in Oak Brook, IL. The role involves coordinating services for Home Medical Equipment clients, requiring excellent communication skills and experience in HME billing. Bilingual candidates (Spanish-English) are preferred, and a Bachelor's degree is a plus.

Benefits

Competitive salary

Full benefits including PTO

Medical, dental, and vision coverage

401(k) plan

Qualifications

• Bachelor’s degree preferred or relevant industry experience.
• Experience in HME billing and insurance verification required.
• Bilingual (Spanish-English) preferred.

Responsibilities

• Provide excellent patient services and order intake via phone/fax.
• Verify insurance and confirm orders.
• Maintain communication with patients, payers, and referral sources.

Skills

Communication

Teamwork

Data Entry

Insurance Verification

Medical Coding

Education

Bachelor’s degree

Tools

Brightree

Microsoft Office

Job description

Join to apply for the Patient Services Representative - Bilingual (Spanish-English) preferred role at Independence Plus, Inc.

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Join to apply for the Patient Services Representative - Bilingual (Spanish-English) preferred role at Independence Plus, Inc.

Description

Competitive salary and full benefits available; PTO, medical, dental, vision coverage, and 401(k) plan.

Independence Plus is expanding in all our service areas and has an immediate opening for a Patient Services Representative to work out of our Oak Brook, IL (DuPage County) office.

The Patient Services Representative is primarily responsible for providing excellent attention and coordination for Home Medical Equipment (HME) clients, payers, and referral sources.

Essential Job Functions And Responsibilities

1. Provides excellent patient services
2. Provides order intake via phone/fax
3. Verifies insurance, confirms orders, provides data entry for new patients
4. Completes Certificate of Medical Necessity (CMNs)
5. Completes prior approvals and authorizations
6. Contacts patients for re-orders
7. Completes repair orders
8. Maintains open communication with payers, referral sources, patients, and all administrative staff
9. Ensures that all files are maintained according to IPI policies and reports all discrepancies to immediate supervisor
10. Stays informed regarding changes in billing guidelines for all payer sources and shares information with appropriate IPI personnel
11. Researches and recommends improvements in general procedures (i.e., billing, items purchased, etc.) to streamline processes and minimize unneeded expenses
12. Purchasing and receiving duties, as needed
13. Promotes home nursing and respiratory / HME referrals in the healthcare community
14. Complies with agency, state, federal, and CHAP policies and procedures

Requirements

1. Bachelor’s degree preferred or industry experience
2. Experience in HME billing including insurance verification, data entry skills
3. Must exercise good working knowledge of computer applications, word processing, spreadsheets, email, and other software programs as needed for assisting in Medical Billing
4. Excellent computer skills; experience with Brightree preferred
5. Familiarity with medical coding
6. Demonstrates good communication and teamwork both within and outside the department
7. Bilingual (Spanish-English) preferred

If you have any questions, contact Bobby Walker, HME Operations Manager, at [phone] or [e-mail].

For more information about the work we do, check us out on our website at www.independenceplus.com or view an explainer video about our company at https://bit.ly/2JDrqcc.

About Independence Plus: Since 1985, Independence Plus has been a leading provider of in-home nursing, rehabilitation, and high-tech medical equipment and supplies. We specialize in treating adult and pediatric patients with complex medical and respiratory needs, offering the highest quality one-on-one care (with 24/7 on-call support) so our patients are able to live at home and lead meaningful lives. We are headquartered in Oak Brook, Illinois, and are certified by Medicare, accredited by CHAP, and state-licensed. Our coverage area includes most of northern Illinois, including Chicagoland and the Rockford area.