German Customer Support Specialist

PriceLabs; Chicago (IL); Remote; USD 40,000 - 60,000; Full time

Job summary

Join a leading company in the B2B SaaS space as a German Customer Support Specialist. In this starting role, you will help customers solve issues, provide product guidance, and make a significant impact on their experience. With opportunities to transition into other departments, this role is a gateway to a flourishing career in a dynamic environment.

Benefits

Remote working option

Opportunities for internal mobility

Dynamic work environment

Qualifications

• Fluency in German (mandatory).
• Experience in customer support or start-up environment.
• Strong analytical background with numbers.

Responsibilities

• Resolve customer issues and provide accurate feedback.
• Conduct product walkthroughs and assist with queries.
• Ensure detailed record-keeping and follow-up.

Skills

Empathy

Problem-solving

Verbal communication

Written communication

Analytical skills

Tools

Zohodesk

Microsoft Excel

PowerPoint

Job description

Join to apply for the German Customer Support Specialist role at PriceLabs.

6 days ago Be among the first 25 applicants

About The Role

In the Customer Support Specialist (Product Specialist) role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their businesses. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards.

If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to different departments (Data Science, Sales & Success, Marketing, etc.), eventually.

The shift timing would be: 2:30 PM to 11:00 PM CET. This would be any 5 days of the week. This role is for people who reside in Europe or South Africa and have a work permit.

Key Responsibilities

• Taking ownership of customer issues reported and seeing problems through to resolution
• Conducting product walkthroughs and providing resolutions to customers' queries
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Answering questions over email, phone calls, & live video calls.
• Finding ways to go above & beyond to help customers.

About You

• Empathy, and patience.
• Curiosity and a problem-solving mindset.
• Previous experience at a start-up or in a customer support role.
• Strong analytical background - our product is very math and numbers-heavy!
• Solid verbal, written, presentation, and interpersonal communication skills
• Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint
• Experience working with Zohodesk or other support/service software

Must Have

• Primary fluency in verbal and written communication skills in German is mandatory.

How to apply for this position?

Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder.

Tip: Avoid using AI-generated responses. We want to hear from you!

About PriceLabs

PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.

With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.

Every day, we price over 500,000+ listings globally across 150+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.

In 2025, we scaled to:

• 500K+ properties
• 250+ globally remote team
• 60K+ customers worldwide
• 36% diversity

Industry Awards Won

• SaasBoomi 2021
• The Shortyz 2020
• The Shortyz 2023
• STRive Awards 2025

We continue to grow exponentially backed by a strong team to take us to the next level.

Why join PriceLabs?

• We are a remote-first organization and accept work from home as the norm.
• Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here)
• Work with a global team (15 countries and counting) of passionate individuals that accept open communication, empowerment, and a shared focus on customer success.
• We are a freemium product, so marketing leads the charge on customer acquisition.

PriceLabs is an equal opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.