Patient Services Representative

Jimmy Jazz; Yuba City (CA); On-site; USD 63,370,000 - 68,880,000; Full time

Job summary

Jimmy Jazz is seeking a Patient Services Representative in Yuba City, CA to serve as the first point of contact for patients, visitors, and callers. You will greet patients, schedule appointments, verify information, and support efficient clinic operations with confidentiality in line with HIPAA.

The role emphasizes excellent communication, professionalism, and accurate data entry in a fast-paced health center environment.

Qualifications

• High school diploma or equivalent required.
• Medical office or healthcare administration training preferred.
• 1 year of customer service or healthcare receptionist experience preferred.
• Experience with appointment scheduling and multi-line phone systems preferred.
• Experience using EHR systems is a plus.
• Bi-lingual in Spanish, Hindi, Punjabi, or other languages represented by our patients is preferred.

Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Check patients in and out for appointments.
• Obtain and update patient demographic and insurance information.
• Verify insurance eligibility prior to visit and collect copayments.
• Maintain accurate patient records within the EHR system.
• Answer incoming calls and schedule or adjust appointments as needed.

Skills

Customer service

Communication

Multiline phone

Attention to detail

Education

High school diploma

Tools

EHR systems

Microsoft Office

Job description

• Location 1275 Tharp Road,Yuba City, CA, 95993,United States
• Base Pay $23.10 / Hour
• Job Category Patient Representative
• Employee Type FT Non-Exempt
• Manage Others No

Description

Position Summary

The Patient Services Representative serves as the first point of contact for patients, visitors, and callers. This position is responsible for providing exceptional customer service, greeting patients, scheduling appointments, answering and directing phone calls, verifying patient information, and supporting the efficient operation of the health center. The role requires excellent communication skills, professionalism, and the ability to maintain confidentiality in accordance with HIPAA regulations.

Essential Functions

The following duties are fundamental to the position:

(Duties may include, but are not limited to, the following):

Front Desk Operations

• Greet patients and visitors in a courteous and professional manner.
• Check patients in and out for appointments.
• Obtain and update patient demographic and insurance information.
• Confirm insurance eligibility prior to visit
• Collect copayments and process payments as required.
• Ensure patient registration forms and required documentation are completed accurately.
• Maintain an organized and welcoming reception area.
• Answer questions regarding office procedures and services.

Appointment Scheduling and Telephone Support

• Answer incoming calls promptly and professionally.
• Schedule, reschedule, and cancel patient appointments.
• Assist patients in selecting appropriate appointment dates and times.
• Verify provider availability and appointment eligibility.
• Contact patients regarding appointment reminders, changes, or cancellations.
• Route calls and messages to providers and staff as appropriate.
• Respond to patient inquiries and requests while providing excellent customer service.
• Consult with patients regarding relevant social programs and assist with documentation for programs and sliding fee

Administrative Support

• Maintain accurate patient records within the electronic health record (EHR) system.
• Scan and file documents as needed.
• Process incoming and outgoing mail, faxes, and correspondence.
• Assist with patient referrals and authorizations as directed.
• Support clinic staff with administrative projects and tasks.
• Maintain confidentiality of patient information at all times.

Compliance and Customer Service

• Comply with HIPAA and all organizational policies and procedures.
• Provide culturally sensitive and patient-centered service.
• Resolve routine patient concerns and elevate issues when necessary.
• Promote a positive patient experience and professional image of the organization.

Minimum Qualifications

Education

• High school graduate or equivalent required.
• Medical office or healthcare administration training preferred.

Experience

• One (1) year of customer service, receptionist, call center, or healthcare office experience preferred.
• Experience with appointment scheduling and multi-line phone systems preferred.
• Experience using electronic health records (EHR) systems is a plus.
• Bi-Lingual in Spanish, Hindi, Punjabi, or other languages represented by our patients is preferred.

Knowledge of:

• Knowledge of basic office procedures and computer applications.
• Proficiency in Microsoft Office and data entry.
• Knowledge of social programs available to patients

Ability to:

• Ability to work in a fast-paced healthcare environment.
• Ability to maintain patient confidentiality and professionalism.
• Ability to multitask and prioritize competing responsibilities.

Skills:

• Stress management sufficient to maintain a professional demeanor while dealing with upset customers.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Strong organizational skills and attention to detail.
• Greet patients and visitors professionally.
• Answer questions regarding office procedures and services.
• Respond to patient inquiries and requests.
• Resolve routine patient concerns.
• Maintain a welcoming reception area.

Professionalism

• Maintain a professional image of the organization.
• Interact respectfully with patients, visitors, providers, and staff.
• Adhere to organizational policies, procedures, and standards of conduct.
• Maintain confidentiality and exercise discretion when handling sensitive information.

Communication Skills

• Answer incoming calls promptly and professionally.
• Route calls and messages appropriately.
• Contact patients regarding appointment reminders, changes, or cancellations.
• Explain procedures, services, and program requirements.
• Communicate effectively with clinic staff and patients.

Attention to Detail

• Verify insurance eligibility.
• Ensure forms are complete and accurate.
• Process payments and documentation correctly.

Teamwork

• Route information appropriately.
• Assist clinic staff with projects and tasks.
• Coordinate referrals and authorizations.
• Collaborate with providers and support staff.

Confidentiality

• Comply with HIPAA requirements.
• Maintain confidential patient information.
• Follow organizational policies and procedures.
• Ensure documentation meets compliance standards.

Reliability and Dependability

• Ensure patient registration and scheduling activities are completed accurately.
• Follow established front-desk workflows and procedures.
• Maintain accurate patient records and documentation.
• Complete assigned administrative tasks and projects.
• Consistently comply with attendance, scheduling, and operational requirements.
• Follow through on patient requests, referrals, authorizations, and communications.

Time Management

• Manage patient check-in and check-out activities efficiently.
• Handle multiple incoming calls, appointments, and patient requests simultaneously.
• Prioritize scheduling needs and administrative tasks.
• Meet deadlines for documentation, referrals, and recordkeeping activities.