Patient Services Representative

Cardiac-Study-Center-; Tacoma (WA); On-site; USD 29,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

401(k) and retirement benefits

Opportunities for professional growth

Job summary

Cardiac Study Center in Tacoma, WA is seeking a Patient Services Representative for General and Specialty Cardiology to join our in-office team. You will coordinate patient appointments, maintain provider schedules, answer questions, and serve as a liaison between patients and care teams, ensuring a smooth patient experience while upholding privacy and accuracy.

In this full-time in-office role, you’ll balance administrative duties with high-touch customer service, handle front-desk tasks, and

Qualifications

• At least 2 years of customer service experience.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work independently in a fast-paced environment.

Responsibilities

• Coordinate and schedule patient appointments
• Maintain organized provider schedules based on clinic and provider preferences
• Assist patients with scheduling questions and general inquiries
• Coordinate communication between patients, providers, and other departments
• Review and manage scheduling needs to help ensure patients are seen in a timely manner
• Follow HIPAA, OSHA, and other applicable policies and procedures
• Provide coverage at other clinic locations as needed
• Complete other administrative duties as assigned

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Tools

Epic

Job description

Patient Services Representative – General & Specialty Cardiology
Tacoma, WA
Full-Time | In-Office | Monday–Friday (Closed weekends/holidays)
$21.31 – $38.59 per hour

About Us

Cardiac Study Center (CSC) has proudly provided outpatient cardiology services throughout the Puget Sound region for over 50 years. In partnership with Pulse Heart Institute and MultiCare Health System, we are committed to delivering compassionate, high-quality cardiac care to the communities we serve.

Our teams support a variety of cardiology specialties, including General Cardiology, Heart Failure, Vascular, Electrophysiology & Device, and Nuclear Imaging.

Job Summary

We are seeking a Patient Services Representative to join our General and Specialty Cardiology team in Tacoma.

In this role, you’ll help create a smooth and positive experience for patients by coordinating appointments, maintaining organized provider schedules, answering patient questions, and serving as a connection between patients, providers, and other departments.

This is a great opportunity for someone who enjoys working with people, staying organized, and being part of a collaborative healthcare team.

Responsibilities

• Coordinate and schedule patient appointments
• Maintain organized provider schedules based on clinic and provider preferences
• Assist patients with scheduling questions and general inquiries
• Coordinate communication between patients, providers, and other departments
• Review and manage scheduling needs to help ensure patients are seen in a timely manner
• Follow HIPAA, OSHA, and other applicable policies and procedures
• Provide coverage at other clinic locations as needed
• Complete other administrative duties as assigned

Qualifications

Required:

• At least 2 years of customer service experience
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to multitask and work independently in a fast-paced environment

Preferred:

• At least 1 year of healthcare experience
• Experience with patient scheduling or working in a medical office
• Familiarity with electronic medical records, including Epic

Benefits

• Competitive hourly pay of $21.31 – $38.59, based on experience, education, skills, and other applicable qualifications
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) and retirement benefits
• Opportunities for professional growth and development

Work Location

1901 S Cedar St, Suite 301
Tacoma, WA 98405

This is a full-time, in-office position.