Patient Services Representative

Hanker Systems, Inc.; Santa Monica (CA); On-site; USD 42,000 - 63,000; Full time

Job summary

Hanker Systems, Inc. in Santa Monica, CA is seeking an experienced Patient Service Representative to join our outpatient healthcare team.

You will handle patient registration, verify insurance, schedule appointments, and manage high-volume calls with accuracy and courtesy. The ideal candidate has at least 1 year in an outpatient clinic, experience with Epic EMR, and strong communication skills to explain policies and assist patients throughout their visit.

Qualifications

• High School Diploma or GED required.
• 1 year of outpatient clinic experience preferred.
• Epic EMR experience required.
• Experience in a high call volume environment.
• Strong verbal and written communication skills.
• Ability to read, understand, and respond to detailed oral and written instructions.
• Strong customer service and organizational skills.

Responsibilities

• Serve as the primary point of contact for patients in person and by phone.
• Greet patients and provide professional, courteous customer service.
• Address patient questions and concerns and escalate issues when appropriate.
• Check patients in and out, collect co-payments, provide receipts, and reconcile payments.
• Verify and update patient demographics and insurance information in CS-Link/Epic.
• Schedule patient appointments and complete accurate patient registration.
• Process and track referrals and insurance authorizations.
• Verify medical insurance coverage, benefits, and patient responsibilities.
• Handle patient and provider correspondence.
• Explain healthcare policies, procedures, services, and appointment information to patients.
• Manage incoming calls in a high-volume call environment while maintaining accuracy and professionalism.
• Maintain accurate patient records and follow applicable privacy and confidentiality requirements.
• Sanitize and maintain the workspace according to department guidelines.
• Perform other administrative and patient service duties as assigned.

Skills

Patient registration

Insurance verification

Epic EMR

High-volume call handling

Customer service

Communication skills

Data entry

Education

High School Diploma/GED

Tools

Epic EMR

CS-Link

Job description

We are seeking an experienced Patient Service Representative to join an outpatient healthcare team. This role is ideal for a customer-focused professional with experience in patient registration, insurance verification, referrals, scheduling, Epic EMR, and high-volume call environments.

Key Responsibilities

• Serve as the primary point of contact for patients in person and by phone.


• Greet patients and provide professional, courteous customer service.


• Address patient questions and concerns and escalat[e] issues when appropriate.


• Check patients in and out, collect co-payments, provide receipts, and reconcile payments.


• Verify and update patient demographics and insurance information in CS-Link/Epic.


• Schedule patient appointments and complete accurate patient registration.


• Process and track referrals and insurance authorizations.


• Verify medical insurance coverage, benefits, and patient responsibilities.


• Handle patient and provider correspondence.


• Explain healthcare policies, procedures, services, and appointment information to patients.


• Manage incoming calls in a high-volume call environment while maintaining accuracy and professionalism.


• Maintain accurate patient records and follow applicable privacy and confidentiality requirements.


• Sanitize and maintain the workspace according to department guidelines.


• Perform other administrative and patient service duties as assigned.

Required Qualifications

• High School Diploma/GED required.


• Minimum 1 year of recent experience in an outpatient clinic.


• Previous experience with medical insurance, referral processes, and benefit plans.


• Previous Epic EMR experience required.


• Experience working in a high call volume environment.


• Strong verbal and written communication skills.


• Ability to read, understand, and respond to detailed oral and written instructions.


• Strong customer service and organizational skills.

Preferred Qualifications

• 2+ years of recent experience as a Patient Service Representative.


• Understanding of medical terminology.


• Experience with CS-Link/Epic.


• Previous experience in a busy outpatient or medical office environment.