Patient Services Representative

Northeast Orthopaedic Alliance; Salem (NH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

MBJI, a division of Northeast Orthopaedic Alliance, is seeking Patient Service Representatives to join our growing team.

You'll be the first contact for patients, register them in Athena EMR, manage check-ins, collect copays, and support referrals across multiple locations in NH/MA. Travel between Salem, NH and MA sites is required.

Candidates will enjoy excellent benefits and opportunities for professional growth within the organization.

Qualifications

• Healthcare front desk experience preferred.
• Bilingual English/Spanish is a plus.

Responsibilities

• Register patients in Athena EMR to schedule visits.
• Greet patients and assist with check-in; collect copays and balances.
• Manage referrals and support other front desk operations as needed.

Skills

Bilingual English/Spanish

Front desk experience

Tools

Athena EMR

Job description

Mobility Bone & Joint Institute (MBJI), a division of Northeast Orthopaedic Alliance, is seeking Patient Service Representatives to join our growing team.

In this role, you will serve as the first point of contact for our patients—managing inbound and outbound calls, welcoming patients to the practice, and helping to identify and address their healthcare needs. You will be responsible for accurately registering patients in our EMR (Athena) to ensure efficient scheduling and a seamless visit experience. Additional responsibilities include patient check-in, collecting copays and outstanding balances, managing referrals, and supporting other front desk operations as needed.

Experience with Athena EMR and bilingual proficiency (English/Spanish) are a plus.

MBJI is a thriving, independent, multi-specialty practice with more than 20 providers specializing in orthopedics, spine, rheumatology, interventional pain management, and podiatry. We have locations in Andover and Haverhill, MA, as well as Salem, NH. Candidates must be willing to travel between locations as needed.

We offer excellent benefits and opportunities for professional growth and advancement within the organization. Join the team at MBJI and be part of a collaborative and patient-focused environment.

• Job Type: Full-time
• Work Location: Multiple locations (travel required)