Patient Services Coordinator II

Illinois Bone & Joint Institute, LLC; Park Ridge (IL); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401k with match

Paid holidays

Paid time off

Job summary

Illinois Bone & Joint Institute, LLC (IBJI) is seeking a Patient Services Coordinator II in Park Ridge, IL. You will deliver exceptional patient-centered service, handle registration, scheduling, and inquiries, and assist in training new staff within a fast-paced orthopedic practice.

The role requires at least 3 years in customer service and 1 year in patient services, with Epic EHR and healthcare terminology familiarity.

Qualifications

• Minimum three years experience in customer service
• Minimum 1 year in a patient services related role
• Experience with Epic EHR preferred
• Knowledge of medical terminology beneficial
• Familiarity with scheduling and appointment management

Responsibilities

• Welcome patients and visitors with top-tier service
• Process registration and scheduling
• Handle inquiries and triage calls
• Manage appointment scheduling and check-in/out
• Verify insurance and collect patient payments
• Provide training support to staff and colleagues
• Maintain accurate patient records and confidentiality
• Support office operations and coverage as needed

Skills

Customer service

Patient services

Epic EHR

Microsoft Office

Healthcare terminology

Education

High school diploma or equivalent

Associates degree preferred

Tools

Epic EHR

Job description

Description

Illinois Bone & Joint Institute, LLC (IBJI),

Founded in 1991, IBJI is the largest orthopedic group practice in Illinois. With more than 150 physicians in every orthopedic specialty, IBJI offers care for adults and children from some of the most accomplished and respected orthopedists in the country. Serving northern Illinois and northwest Indiana with over 100 locations, IBJI makes it easy to access care. Our headquarters is in Park Ridge, Illinois, a northwest suburb of Chicago. Our clinical services include advanced MRI imaging, pain management, non-surgical and surgical treatment plans, rheumatology, physical therapy, occupational therapy, wellness, and sports and sports training. Ortho Access walk-in clinics provide same day care for orthopedic injuries. Comprehensive care offered all in one place enables physicians, therapists and staff to work closely together, so that patients and families achieve better outcomes. Collaborative care is also more efficient. In many cases, IBJI services are substantially less expensive than those provided by large healthcare systems and emergency rooms.

Summary

The main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Answering general inquiries
• Appointment scheduling
• Phone reception, patient triage, and escalation to appropriate staff
• Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Check in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and Referral management as required
• Assist in training staff and mentoring new employees within department
• Maintains clean and safe work environment
• Other office duties as assigned

Requirements

Education

• High school diploma or equivalent required
• Associates degree preferred (healthcare concentration field a plus)

Experience

• Minimum three years experience in customer service role required (medical office experience is a plus)
• Minimum 1 year in a patient services related role required
• EHR experience with Epic experience preferred
• Ability to handle highly confidential, sensitive and non-routine information
• Familiarity with scheduling and rearranging appointments

Technical Skills

• Possess good working knowledge of Microsoft Office and Windows-based computer applications.
• Knowledge in medical terminology preferred
• Insurance payer and eligibility knowledge

Soft Skills

• Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice
• Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public
• Work may be stressful at times
• Contact may involve dealing with angry or upset people
• Able to work in a fast-paced environment and have a flexible schedule as needed
• Must be a team player
• Neat, professional appearance
• Strong written and verbal communication skills
• Results oriented with concern for appropriate process
• Willingness to attend and successfully complete ongoing training required to maintain responsibilities

Physical Requirements

• Stand or sit for extended periods of time
• Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard
• Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor
• Ability to lift up to 25lbs occasionally

Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.

Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.