Patient Services Representative

University of New England; Portland (ME); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision coverage

Retirement plan match

Paid time off

Tuition waiver

Job summary

The University of New England College of Dental Medicine (UNE CDM) invites applications for a Patient Services Representative at the Oral Health Center (OHC) in Portland, ME. This role is dedicated to delivering a welcoming, patient-centered experience and supporting accurate registration, insurance verification, and payments at the front desk.

As a full-time team member, you will help manage appointments, collect payments, and triage urgent care needs while upholding patient confidentiality.

Qualifications

• Experience delivering patient-centered service in a healthcare setting.
• Ability to accurately register patients and maintain electronic records.

Responsibilities

• Greet and welcome patients at the Oral Health Center.
• Register new patients and update demographics and insurance information.
• Verify insurance coverage and collect payments.
• Coordinate appointment check-in/out and patient scheduling.
• Support patient flow and triage urgent oral health needs.
• Arrange interpreter services and handle referrals as needed.
• Maintain confidentiality and assist with general office duties.

Skills

Customer service

Front desk

Insurance verification

Payment collection

Scheduling

Documentation/compliance

Job description

Be a part of our mission of preparing dentists that are committed to serving the underserved communities in northern New England and beyond. The University of New England College of Dental Medicine ( UNE CDM ) is seeking a Patient Services Representative to join our Oral Health Center ( OHC ). The OHC Patient Services Representative greets and welcomes patients seeking care at our Oral Health Center. As the first point of contact for our patients, the OHC Patient Services Representative plays an important role in ensuring that our patients are provided with an overall positive experience each time they visit the OHC .

This is a full-time (40 hours per week) position with an anticipated pay rate of $19.92 per hour.

About the University of New England
UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.

Benefits Overview

• Multiple health and dental plan options, plus vision coverage.
• Up to 8% retirement plan match.
• Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.
• Educational benefits:
  • UNE tuition waiver for employees, spouses, and domestic partners.
  • UNE tuition waiver for dependents of employees with 1 year of full-time service.
    • 50% tuition reduction if less than 1 year of full-time service.

Reporting to the Assistant Director of Patient Services, the OHC Patient Services Representative demonstrates a strong customer focus while representing the core values of the UNE CDM . The person in this role supports the academic mission of the CDM by:

• Providing a positive, patient-centric customer service experience that supports patient flow into and throughout the Oral Health Center.
• Carefully interviewing and accurately registering new patients in the clinic information system.
• Entering and updating patient information, including demographics, insurance, and scheduling records, to ensure accurate electronic patient records.
• Managing appointment check-in and appointment check-out.
• Verifying insurance coverage.
• Verifying methods of payment and collecting payments.
• Providing general triage related to the urgency of oral health care needs.
• Arranging for patient interpreter services.
• Handling incoming and outgoing referrals for care.
• Supporting the academic success of our students.
• Ensuring confidentiality related to all patient records and interactions.
• Performing general office duties such as answering telephones, emailing, photocopying, scanning, and faxing.
• Supporting compliance with regulatory and accreditation agencies by capturing signatures required on patient consents, and the maintenance of records related to guardianship, power of attorney, and the privacy and release of patient health records.
• Being flexible and adaptive to the needs of the organization.