OMM Clinical Coordinator

University of New England; Biddeford (ME); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental plan options

Retirement plan match

Job summary

University of New England in Portland, ME seeks an OMM Clinical Coordinator to coordinate administrative support for clinical operations and academic programming in the OMM Student Patient Clinic. The role interfaces with the OMM Department Chair and multiple departments to schedule patient and student rotations and ensure efficient clinic activity.

The position requires an Associate's or Bachelor's degree with 3–5 years of related experience, strong communication, and proficiency in MS Office;

Qualifications

• Associate's or Bachelor's degree plus 3–5 years of admin or secretarial experience.
• Experience in academic or healthcare admin is preferred.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency with MS Office (Outlook, Excel, Word).
• Experience with Banner, Medicat or similar EHR systems preferred.
• Demonstrated professionalism, tact, and discretion in handling confidential information.
• Strong organizational and project management abilities.

Responsibilities

• Serve as the primary contact for UNE and non-UNE students and residents seeking clinical experiences.
• Coordinate schedules, assignments, assessments, and reports for fourth-year students.
• Coordinate schedules and compliance for second-year student experiences in the clinic.
• Maintain patient documentation in compliance with policies and HIPAA.
• Answer phones and emails; greet patients; schedule appointments and refer inquiries as needed.
• Collaborate across departments to support clinic operations and initiatives.

Skills

Admin support

Communication

MS Office

EHR systems

Education

Associate's or Bachelor's degree

Tools

Banner

Medicat

EHR software

Job description

Description

The OMM Clinical Coordinator is responsible for coordinating the administrative support functions for the clinical operations and academic programming of the OMM Student Patient Clinic. The coordinator collaborates with the OMM Department Chair and colleagues across the OMM, Anatomy, Academic Affairs, and Clinical Education departments to coordinate patient, pre-doctoral fellow, and second- and fourth-year student rotation scheduling and ensure the efficient operation of clinic and academic activities.

Position Type

Professional Staff

Faculty Track

Employment Status

Full Time

Months

12

Campus

Portland, ME

About The University Of New England

UNE is Maine's largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state's top provider of health professionals and home to Maine's only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.

Benefits Overview

• Multiple health and dental plan options, plus vision coverage.
• Up to 8% retirement plan match.
• Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.
• Educational benefits:
• UNE tuition waiver for employees, spouses, and domestic partners.
• UNE tuition waiver for dependents of employees with 1 year of full-time service.
• 50% tuition reduction if less than 1 year of full-time service.

For more information about our outstanding benefits, please visit:

UNE Benefits Overview

Responsibilities

• Serve as the primary point of contact for UNE and non-UNE fourth-year medical students and residents seeking clinical experiences in the OMM Student Patient Clinic or opportunities to serve as teaching assistants in the Osteopathic Clinical Skills course.
• Coordinate the schedules, assignments, assessments, and performance reporting for fourth-year medical students.
• Coordinate schedules, assignments, assessments, documentation, and compliance for second-year medical student clinical experiences in the OMM Student Patient Clinic.
• Maintain patient documentation for the OMM Student Patient Clinic in compliance with applicable policies, procedures, and regulatory guidelines.
• Answer phones and emails; greet patients; schedule appointments; respond to questions; maintain HIPAA compliance; take messages; and refer patients and inquiries to appropriate personnel or departments as needed.
• Collaborate with faculty and staff across the OMM, Academic Affairs, Clinical Education, and other College of Osteopathic Medicine departments to support clinic operations, coordinate scheduling, respond to inquiries, and assist with departmental initiatives as directed.
• Serve as a liaison between the OMM Department Chair, academic coordinators, and scheduling staff to coordinate clinic schedules for faculty preceptors, students, and pre-doctoral fellows.
• Facilitate effective and timely communication among key stakeholders, responding promptly and professionally to urgent or time-sensitive matters.
• Develop, maintain, and manage computerized and paper records related to departmental operations, patient care, student activities, and academic programs.
• Prepare and administer patient satisfaction surveys and compile quarterly and annual reports.
• Maintain knowledge of the OMM Department Office Manager's responsibilities to provide cross-coverage and operational support as needed.

Qualifications

Associate's or Bachelor's degree in liberal arts, business, or a related field, plus three to five years of relevant administrative or secretarial experience; or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities.

• Experience providing advanced administrative support in an academic or healthcare/medical practice environment is highly preferred.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word.
• Experience with Banner, Medicat, electronic health record (EHR) systems, or similar administrative software is preferred.
• Demonstrated sound judgment, professionalism, tact, and resourcefulness.
• Ability to maintain a high level of confidentiality and handle sensitive information with discretion.
• Strong organizational and project management skills, with the ability to prioritize multiple competing demands and manage complex projects effectively.

EEO Statement Summary

Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.

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