Patient Services Representative

Charles B. Wang Community Health Center, Inc; New York (NY); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

Disability insurance

Life insurance

403(b) retirement plan

FSAs (transit/parking/health/dependent

Paid time off

Employee Assistance Program

Employee discounts

Tuition reimbursement

Public Service Loan Forgiveness (PSLF)

Job summary

Charles B. Wang Community Health Center, Inc. is seeking a full-time front desk associate at our Canal Street location in New York.

You will warmly welcome patients, check in and out, direct them as needed, and support registration and appointment scheduling while ensuring accuracy in the EMR. This role emphasizes strong communication, attention to detail, and the ability to multitask in a busy healthcare environment.

Qualifications

• Prior experience in healthcare or customer service is preferred.
• Proficiency with computer systems and EMR is advantageous.
• Strong communication and interpersonal skills are essential.
• High attention to detail and ability to multitask in a busy setting.

Responsibilities

• Welcome patients upon arrival and manage check-in/check-out.
• Assist with registration and enter information into the EMR accurately.
• Answer calls professionally with courteous, accurate information.
• Schedule patient appointments to ensure smooth operations.
• Verify insurance coverage and document information in the EMR.
• Assist with payment collection according to policy.
• Maintain confidentiality and comply with privacy regulations.
• Perform other unit-specific duties as assigned.

Skills

Strong computer skills

Communication skills

Attention to detail

Multitasking

Tools

EMR system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Canal Street, New York, NY, US

17 days ago Requisition ID: 1022

Salary Range: $40,000.00 To $46,000.00 Annually

Responsibilities

• Welcome patients warmly upon arrival, facilitate the check-in and check-out process and provide direction or assistance as needed
• Assist with registration process and enter all information into the Electronic Medical Record (EMR) system with attention to detail
• Answer professionally to incoming calls, providing courteous assistance and accurate information to callers
• Schedule patient appointments effectively to ensure smooth service operations
• Verify patient insurance coverage and eligibility, accurately documenting insurance information in the EMR system and communicating any relevant details to patients
• Assess and collect payment based on Health Center's policy and procedure
• Maintain confidentiality and compliance with privacy regulations
• Perform other unit-specific duties as assigned

Minimum Qualifications

• Previous experience in a healthcare setting or customer service role preferred
• Strong computer skills required, with proficiency in electronic medical record systems considered a plus
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask effectively
• Knowledge of medical terminology and insurance procedures is a plus
• Medical insurance
• Employer-paid dental, vision, disability and life insurance
• 403(b) retirement savings plan
• Flexible spending accounts for transit, parking, health and dependent care
• Paid time off (28 days for the first year of employment)
• Employee Assistance Program
• Employee Discount Programs
• Tuition reimbursement for eligible employees, and
• The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program