Patient Services Representative

Charles B. Wang Community Health Center; New York (NY); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Employer-paid dental and vision insurance

403(b) retirement savings plan

Paid time off (28 days for the first year)

Job summary

A leading health center in New York City is seeking an individual for a key role to welcome and assist patients effectively. Responsibilities include managing patient check-ins, maintaining accurate electronic medical records, and scheduling appointments. The ideal candidate should possess strong computer skills, excellent communication abilities, and attention to detail. This position offers a competitive salary and comprehensive benefits including medical, dental, vision insurance, and generous paid time off. Email [e-mail] for application assistance.

Qualifications

• Previous experience in a healthcare setting or customer service role preferred.
• Proficiency in electronic medical record systems is a plus.
• Knowledge of medical terminology and insurance procedures is a plus.

Responsibilities

• Welcome patients warmly and assist with check-in and check-out.
• Enter patient information into the EMR system with attention to detail.
• Schedule patient appointments effectively.

Skills

Strong computer skills

Excellent communication and interpersonal skills

Attention to detail

Multitasking ability

Job description

Reports To

Unit Manager

Address: Queens, New York, 11354, United States

Charles B. Wang Community Health Center (CBWCHC) is a Federally Qualified Health Center providing the highest quality of medical, mental health and dental care for predominantly Asian Americans adults and children in New York City. Besides competitive pay, CBWCHC offers a great benefits package of health, dental and vision coverage, 403(b) retirement savings, plentiful paid time off, camaraderie and more. Many CBWCHC employees take advantage of training and promotional opportunities. The ideal candidate enjoys working with and assisting people, is detail-oriented, and flexible.

Responsibilities

• Welcome patients warmly upon arrival, facilitate the check-in and check-out process and provide direction or assistance as needed
• Assist with registration process and enter all information into the Electronic Medical Record (EMR) system with attention to detail
• Answer professionally to incoming calls, providing courteous assistance and accurate information to callers
• Schedule patient appointments effectively to ensure smooth service operations
• Verify patient insurance coverage and eligibility, accurately documenting insurance information in the EMR system and communicating any relevant details to patients
• Assess and collect payment based on Health Center’s policy and procedure
• Maintain confidentiality and compliance with privacy regulations
• Perform other unit-specific duties as assigned

Minimum Qualifications

• Previous experience in a healthcare setting or customer service role preferred
• Strong computer skills required, with proficiency in electronic medical record systems considered a plus
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask effectively
• Knowledge of medical terminology and insurance procedures is a plus

Compensation and Benefits

• Salary: $40,000.00 - 46,000.00 per year
• Medical insurance
• Employer-paid dental, vision, disability and life insurance
• 403(b) retirement savings plan
• Flexible spending accounts for transit, parking, health and dependent care
• Paid time off (28 days for the first year of employment)
• Employee Assistance Program
• Employee Discount Programs
• Tuition reimbursement for eligible employees, and
• The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program

If you have any questions or need assistance completing the application process, please contact the HR Department at [e-mail].

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