Patient Access Representative

OrthoNY; Loudonville (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

OrthoNY is seeking a full-time Patient Access Representative for our Albany clinic. The role greets patients, collects and enters registration data, and coordinates scheduling and payments.

The ideal candidate will have experience in a medical office, EMR/PM familiarity, and strong communication skills. Daily shifts are Monday–Friday with potential varied start times; travel to other locations may be required.

Qualifications

• High School Diploma required; some higher education preferred.
• Experience in a professional medical office setting.
• Experience with EMR/PM systems.
• Strong written, verbal, and interpersonal communication skills.
• Highly organized with attention to detail.
• Ability to multi-task in a high-volume environment.

Responsibilities

• Prepare appointments for the following day with complete data and insurance checks.
• Greet patients promptly and professionally.
• Answer incoming phone calls.
• Review data/forms with patients for accurate EMR records.
• Collect copayments and balances.
• Use the practice management system per supervisor guidance.
• Coordinate with other departments to ensure accurate patient processing.
• Reconcile daily payments and close batches.
• Schedule follow-up tests and appointments as needed.
• Provide patient handouts via print or portal.
• Maintain confidentiality and HIPAA compliance.
• Travel to other OrthoNY locations as needed.
• Other duties as assigned.

Skills

Interpersonal communication

Written communication

Verbal communication

Multitasking

Detail-oriented

HIPAA compliance

Highly organized

Education

High School Diploma

Some higher education preferred

Tools

EMR/PM system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Access Representative

Full Time Clerical Albany, NY, US

8 days ago Requisition ID: 2291

Salary Range: $18.00 To $20.00 Hourly

We are looking for a full-time Patient Access Representative to join the team at our Albany clinic!

Monday-Friday 8am-4:30pm (rotating 7:30am-4pm and 8:30am-5pm shifts as well)

General Description

As the first impression of our practice, the Patient Access Representative pleasantly and professionally greets all patients with a high level of positive customer service. They must accurately and efficiently collect and enter registration information needed to facilitate proper processing and payment follow-through for all services rendered.

Responsibilities

• Prepare appointments for the following day to ensure accuracy of data - to include but not limited to ensuring all required fields and forms are present and complete, eligibility has been run and benefits pulled forward, new vs. established patient status has been properly identified and insurance responsibility is accurate;
• Greets patients promptly and professionally;
• Professionally answers incoming phone calls;
• Reviews any necessary data/forms with patient to ensure accurate and complete records are in the EMR;
• Properly collects copayments and balances;
• Performs responsibilities within OrthoNY's practice management system in a standard manner as defined by the Patient Access Supervisor/Manager;
• Works and communicates with other departments as needed to ensure timely and accurate processing of patient information and throughput to the clinic;
• Reconciles daily payments received with the system batch, ensuring proper accounting for all payments taken, accurately compiling reports and closing individual financial batches for each day;
• Reviews patient follow-up requirements on check out, making any necessary follow-up appointments as well as following proper protocols for any tests needing to be scheduled;
• Prints (or sends to patient portal) any handouts that need to be given to the patient;
• Maintains a high level of confidentiality and complies with HIPAA standards;
• Maintains a neat and organized workspace, and restocks supplies as needed;
• Travels to other offices as needed for coverage;
• Other duties as assigned.

Qualifications

• High School Diploma required; some higher education preferred;
• Experience in a professional medical office setting;
• Knowledge of medical insurances preferred;
• Experience working with an EMR/PM required;
• Exceptional written, verbal and interpersonal communication skills;
• Highly organized with strong attention to detail;
• Ability to multi-task in a high-volume environment is a must;

Other Information

• Ability to travel to various OrthoNY locations if needed. Reliable transportation is essential.