Patient Services Representative

Southern-Nevada-Health-District; Nevada; On-site; USD 24,000 - 35,000; Full time

Job summary

The Southern Nevada Health District is seeking a Patient Services Representative to support patient access across district locations. Responsibilities include greeting patients, registering appointments, verifying insurance eligibility, processing sliding fee discounts, collecting payments, handling calls, and scheduling appointments.

Knowledge of medical records workflows is a plus. Starting hourly wage is $21.51, non-negotiable, with assessments and an eligibility list to fill vacancies

Qualifications

• High School Diploma or GED is required with at least one year of customer or patient service experience.
• Ability to greet patients, register appointments, and verify insurance eligibility.
• Strong communication and organizational skills.

Responsibilities

• Greet patients and register appointments.
• Verify insurance eligibility and process sliding fee discounts.
• Collect payments and answer calls.
• Schedule appointments and process medical records.

Skills

Customer service

Communication

Bilingual (English/Spanish)

Education

High School Diploma/GED

Job description

The Southern Nevada Health District (SNHD) announces an examination process to create an eligibility list for one (1) vacancy for the classification of Patient Services Representative District-Wide. The eligibility list may be utilized to fill vacancies for this classification for up to four (4) months.

The current vacancies are in the Primary Care Center of the FQHC Division. The list will be used to fill future vacancies throughout all District locations.

This recruitment will close on or before the date list above, once a sufficient number of qualified applicants have been identified.

All new hires will have a starting salary of $21.51 per hour, which is non‑negotiable.

Responsible for providing various activities related to patient support services, such as greeting patients, appointment registration, verifying insurance eligibility, processing sliding fee discounts, collecting payments, answering calls, scheduling appointments, and processing medical records.

Education and Experience:

• High School Diploma/GED; AND one (1) year of customer or patient service experience.

Required Certificates, Licenses, and Registrations:

Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

• Incident Command System training, IC 100, IC 200, and NIMS within six (6) months of date of hire.

Preferred Qualifications:

• Bilingual English and Spanish
• Medical Front Office Experience
• Medical Billing Experience
• Experience working with underserved and vulnerable populations

DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:

1. Completed Employment Application

ASSESSMENT DATES:

Structured Selection Interviews Best Qualified Candidates –

Interview date(s) to be determined.

Wednesday, December 2, 2026

Thursday, December 3, 2026

All applicants will be notified by email or telephone of their application status and the assessment dates/times after the closing date of this announcement.

IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:

If you are invited to participate in the assessment process, you may be required to self‑schedule through the SNHD online application system. Please check your e‑mail and/or text messages on a regular basis after submitting your application for complete instructions, which include where and when to report.

The assessment process for this position will take place on the date(s) listed above. All candidates who wish to be considered for this position will need to be available via TEAMS and make themselves available to participate in the assessment process at any time on the date(s) listed above.

The selection process will begin with an employment application screening, with the best‑qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job‑related education, experience, knowledge, skills, and abilities. SNHD will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department in writing at the time of application.

Appointment may be subject to the successful completion of a post‑offer pre‑employment background investigation and medical/physical examination, including a drug/alcohol test. Please see the job description to view the physical requirements. SNHD reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards.

NOTE: E‑mail communications will be sent from senders with the extension @snhd.org, [e-mail], and [e-mail]. You may need to adjust your spam blocker to ensure you receive e‑mail notifications from SNHD.