Patient Services Representative

INTEGRIS Health; Moore (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

INTEGRIS Health Medical Group Moore Primary Care in Moore, OK is seeking a Daytime, Full-Time Patient Services Representative to handle calls, scheduling, and billing support.

The role requires strong customer service, ability to manage high call volumes, accurate data entry, and knowledge of insurance basics. Equal opportunity employer with benefits included.

Qualifications

• 6 months customer service experience
• 1-year clerical experience
• Experience in cashier procedures and/or basic accounting, clinic check in/out procedures, health insurance basics, CPT/ICD-9 coding
• 6 months telephone customer service experience

Responsibilities

• Receive and/or dispatch incoming phone calls
• Collect payments for copays and deductibles
• Make financial arrangements for patients
• Check in and out duties
• Make appointments for visits and inform clinician or provider in emergencies
• Verify insurance eligibility and benefits; record information and complete referrals
• Enter patient demographics into the practice management system
• Take messages with correct spelling and two patient identifiers
• Relay messages to clinical staff or providers
• Manage high call volume with professional telephone etiquette
• Organize workflow to meet patient needs in a timely manner

Skills

Customer service

Telephone communication

Cashier procedures

Job description

Job Description

Join our team as a Daytime, Full-Time, Patient Services Representative, at INTEGRIS Health Medical Group Moore Primary Care, in Moore, OK.

Job Description

Join our team as a Daytime, Full-Time, Patient Services Representative, at INTEGRIS Health Medical Group Moore Primary Care, in Moore, OK.

The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling.

This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.

Responsibilities

The Patient Services Representative responsibilities include, but are not limited to, the following:

• Responsible for receiving and/or dispatching incoming phone calls
• Collects payments for copays and deductibles
• Makes financial arrangements for patients
• Performs check in and out duties accurately and timely
• Makes appointments for visits and, if an emergency, informs a clinical employee or provider
• Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.
• Accurately enters patient demographics into the practice management system
• Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals
• Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider
• Manages large call volume while maintaining excellent telephone etiquette
• Organizes workflow to meet patient needs in a timely manner

Reports to Office Manager/Supervisor.

Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments. Must be able to handle multiple tasks and work in a high stress environment. May be required to drive.

Qualifications

REQUIRED QUALIFICATIONS

EXPERIENCE:

• 6 months customer service experience

Preferred Qualifications

EXPERIENCE:

• 1-year clerical experience
• Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding
• 6 months telephone customer service experience

INTEGRIS Health is an Equal Opportunity Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

About Us

Get to Know Your Team

• INTEGRIS Health, Oklahoma's largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
• Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.
• Take the first step toward growing your career by joining us.