Patient Services Representative

INTEGRIS Health; Vinita (OK); On-site; USD 30,000 - 42,000; Full time

Job summary

INTEGRIS Health Vinita Primary Care in Vinita, OK seeks a Daytime, Full-Time Patient Services Representative to handle phones, scheduling, billing, and medical record tasks at the front desk.

The role emphasizes accurate data entry, insurance verification, and professional communication with patients and providers, reporting to the Office Manager/Supervisor. Experience in customer service is preferred; high-volume environments are common.

Qualifications

• Minimum 6 months of customer service experience.
• Preferred 1-year clerical experience; knowledge of cashier procedures and basic accounting, clinic check in/out, health insurance terms, CPT/ICD-9 coding.
• Strong telephone communication skills and ability to handle high volume calls.

Responsibilities

• Receive and/or dispatch incoming phone calls with clear, professional communication.
• Collect copays and deductibles; make financial arrangements for patients.
• Perform check-in and check-out duties accurately and timely.
• Schedule appointments and inform clinical staff for emergencies.
• Verify insurance eligibility and benefits; record information in the medical record.
• Enter patient demographics into the practice management system.
• Record messages accurately and direct to the appropriate clinician.
• Manage a high call volume while maintaining telephone etiquette.
• Organize workflow to meet patient needs promptly.

Skills

Customer service

Phone etiquette

Multitasking

Communication

Job description

Job Description

Join our team as a Daytime, Full-Time, Patient Services Representative, at INTEGRIS Health Medical Group Vinita Primary Care, in Vinita, OK.

The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling.

This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.

Responsibilities

The Patient Services Representative responsibilities include, but are not limited to, the following:

• Responsible for receiving and/or dispatching incoming phone calls
• Collects payments for copays and deductibles
• Makes financial arrangements for patients
• Performs check in and out duties accurately and timely
• Makes appointments for visits and, if an emergency, informs a clinical employee or provider
• Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.
• Accurately enters patient demographics into the practice management system
• Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals
• Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider
• Manages large call volume while maintaining excellent telephone etiquette
• Organizes workflow to meet patient needs in a timely manner

Reports to Office Manager/Supervisor.

Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments. Must be able to handle multiple tasks and work in a high stress environment. May be required to drive.

Qualifications

Required Qualifications

Experience:

• 6 months customer service experience

Preferred Qualifications

Experience:

• 1-year clerical experience
• Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding
• 6 months telephone customer service experience

INTEGRIS Health is an Equal Opportunity Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

About Us

Get to Know Your Team

• INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
• Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.
• Take the first step toward growing your career by joining us.