Patient Services Representative

Memorial Physician Practices; Marquette (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive Benefits

Financial Protection & PTO

Tuition assistance & 401(k)

Well-being programs

Professional development

Job summary

UP Health System – Marquette is seeking a customer service focused professional to support laboratory client communications, resolve issues, and disseminate test information.

You will work with laboratory personnel, assist with billing and data reporting, and participate in performance improvement initiatives to enhance patient care.

Qualifications

• High School Diploma or GED required; Associate's degree preferred.
• Critical thinking, decisive judgment, ability to work with minimal supervision, and ability to work in a stressful environment and take appropriate action.
• Preferred: 1 year laboratory experience; 1 year customer service experience.

Responsibilities

• Utilizes excellent customer service skills at all times.
• Works with other laboratory personnel to resolve problems with laboratory client samples, and communicates resolutions to clients.
• Functions as liaison with clients to disseminate test information, answer inquiries, and troubleshoot problems.
• Performs clerical and customer service duties using electronic equipment and hospital/laboratory computer systems.
• Assists with client billing and communicates price changes to clients.
• Assists with performance improvement initiatives pertaining to customer service, including data collection and communication with laboratory leadership team.
• Assists with orientation and training of personnel and students; participates in and attends meetings as required.
• Performs other related duties as assigned or requested.

Skills

Critical thinking

Decisive judgment

Independent work

Stress tolerance

Action oriented

Education

High School Diploma or GED

Associate’s degree preferred

Job description

Overview

Up Health System – Marquette, part of Lifepoint Health, is a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well‑being so you can provide exceptional care to others. By joining our team, you embrace a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Responsibilities

• Utilizes excellent customer service skills at all times.
• Works with other laboratory personnel to resolve problems with laboratory client samples, and communicates resolutions to clients.
• Functions as liaison with clients to disseminate test information, answer inquiries, and troubleshoot problems.
• Performs clerical and customer service duties using electronic equipment and hospital/laboratory computer systems.
• Assists with client billing and communicates price changes to clients.
• Assists with performance improvement initiatives pertaining to customer service, including data collection and communication with laboratory leadership team.
• Assists with orientation and training of personnel and students; participates in and attends meetings as required.
• Performs other related duties as assigned or requested.

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full‑time and part‑time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short‑ and long‑term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package with company match.
• Employee Well‑being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

Qualifications

• Education: High School Diploma or GED required; Associate's degree preferred.
• Required Skills: Critical thinking, decisive judgment, ability to work with minimal supervision, and ability to work in a stressful environment and take appropriate action.
• Preferred: 1 year laboratory experience; 1 year customer service experience.

EEOC Statement

UP Health System – Marquette is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.