Patient Services Representative

Riggs Community Health; Lafayette (IN); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

3 weeks PTO

Education reimbursements

Job summary

Riggs Community Health in Lafayette, IN is seeking a full-time Administrative and Front Desk role. You will handle front-desk duties, patient scheduling, registrations, and financial intakes with a focus on accessibility and compassionate care.

The position offers a 40-hour work week with no nights or overtime, a supportive training program, and generous benefits including paid holidays and PTO. This role supports our mission to provide affordable health care to Tippecanoe County.

Qualifications

• Customer service excellence
• Front desk experience or medical office background
• Ability to verify insurance and assist with registrations

Responsibilities

• Receive, screen, and route calls to appropriate destinations
• Greet patients and visitors professionally and courteously
• Schedule patient appointments and register new patients
• Verify and update registration and payer information at visits
• Perform financial intakes and determine sliding scale eligibility
• Verify Medicaid/Medicare eligibility and process payments
• Assist with insurance navigation and appointment scheduling
• Maintain continuity of care call list and support front desk cross-training

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FT Admin and Support Lafayette, IN, US

2 days ago Requisition ID: 1718

Salary Range: $17.00 To $18.00 Hourly

$17-18/hour, growth potential, genuinely welcoming and friendly culture, robust training program, 3 weeks paid time-off accruing from 1st day + 8 paid Holidays. You'll love this job, but don't take our word for it - ask our team! Do you strive to make a positive impact in your community? We live our mission to provide affordable medical, dental, and behavioral health care to Tippecanoe County!

Riggs Community health Center is a Federally Qualified Health Center (FQHC) and Patient-Centered Medical Home (PCMH) Certified non-profit organization. Riggs CHC helps under-served community members gain access to top-quality affordable health care. Team members at Riggs CHC work in an award winning, professional, and team-oriented work environment with access to competitive pay and benefits. Improving Health, Improving Lives!

Riggs team members enjoy predictable 40 hour work weeks with no nights or overtime, and only limited Saturdays. Riggs focuses on balance with a schedule you can plan your family life around. All full-time employees have access to affordable Medical, Dental, Vision, up to $700 HSA Employer Contributions, Short & Long Term Disability, Life Insurance, 401(k), 8 Paid Holidays, 3 Weeks PTO, Education Reimbursements, and more!

Essential Duties:

• Receives, screens and routes calls to appropriate destination.
• Greets public, staff, and others in a professional and courteous manner.
• Is a customer service champion.
• Makes patient appointments following provider scheduling guidelines
• Registers new patients in accordance with policies and procedures
• Verifies and updates registration and payer information at every patient visit.
• Performs financial intakes on all patients and calculates percent of poverty/eligibility for sliding scale fee.
• Verify insurance, Medicaid and Medicare eligibility.
• Accepts payments, issues receipts and reconciles cash drawers daily.
• Applies eligible patients for presumptive eligibility insurance through the Medicaid Web Interchange and schedules appointments with insurance navigators to complete application
• Consistently meets a continuity of care call list goal each month
• Cross trained on all front desk positions including lobby, pediatrics, adult, prenatal women's health, behavioral health, and dental.

40 Hour Week. No Overtime. Alternating hours between 7:30am - 6:00pm possible (Monday - Friday). Limited Saturday rotation.