Patient Services Representative

Lind Eyecare; Kearney (NE); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401k

Paid time off

Paid holidays

Job summary

Lind Eyecare in Kearney, NE, is looking for a Patient Services Representative to facilitate communication between patients and medical staff. Primary responsibilities include scheduling appointments, verifying insurance, and assisting with patient inquiries in a professional medical office environment. Candidates should possess strong customer service and communication skills. A comprehensive benefits package, including health, dental, vision insurance, and paid time off, is offered.

Qualifications

• Excellent customer service skills with a friendly demeanor.
• Ability to verify insurance and perform data entry accurately.
• Strong communication skills to assist patients effectively.
• Ability to perform in a fast-paced medical office environment.

Responsibilities

• Facilitate communication between patients and staff.
• Verify insurance and obtain pre-authorizations.
• Schedule appointments and respond to patient inquiries.
• Maintain patient charts and ensure accurate data entry.

Skills

Customer service

Insurance verification

Communication

Data entry

Job description

POSITION SUMMARY

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.

Location

Lind EyeCare & Optical, Kerney, NE

WHAT WE OFFER

• Starting hourly wage based on previous experience and certifications
• 6.5 paid holidays per year
• Approximately 10 days of PTO within first year
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

ESSENTIAL RESPONSIBILITIES

Greet patients in a friendly, professional manner.

Answer phone calls, schedule appointments, assist in patient communications and recalls.

Respond to patient inquiries about billing, procedures, policies and available services.

Prepare patient chart prior to appointment and complete upon patient arrival.

Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR.

Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports.

Monitor patient flow throughout the office, properly communicating delays.

Provide a safe and clean office environment.

Perform other duties and assume various responsibilities as determined by the office manager and doctor(s).

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines)

Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.

Work Environment: Professional medical office environment.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.