Patient Services Representative

Bridgeview Eye Partners; Kearney (NE); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Health, dental, and vision benefits

6.5 paid holidays

Approximately 10 days of PTO

401(k) plan

Company-paid certification program

Job summary

Bridgeview Eye Partners is seeking a Patient Services Representative in Kearney, NE. This role involves facilitating communication between patients, doctors, and administrative staff, handling insurance verifications, scheduling, and ensuring a positive patient experience. The candidate should possess excellent communication skills and a patient-focused attitude. Benefits include health, dental, vision, and a growth-oriented certification program. Join us to make a difference in patient services!

Qualifications

• Prior office experience is beneficial but not required.
• Must have visual and verbal acuity.
• Ability to lift up to 15 pounds regularly.

Responsibilities

• Facilitate communication between patients and staff.
• Verify insurance and obtain pre-authorizations.
• Schedule appointments and check patients in and out.
• Respond to patient inquiries and maintain charts.
• Handle patient accounts and collect copays.

Skills

Positive attitude

Patient-focused approach

Communication skills

Job description

Location: Lind EyeCare & Optical, Kearney, NE

Position Summary: The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre‑authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.

Our Patient Services team serves as the welcoming committee for our patients, greeting them upon arrival and collecting the necessary information for their visit. They also support the financial success of our practice by handling patient accounts, collecting patient copays, and filing insurance claims. Prior office experience is beneficial but not required, as we have a comprehensive training program. If you pride yourself on a positive attitude and a patient‑focused experience, we invite you to bring your unique talents and join our team!

Essential Responsibilities

• Greet patients in a friendly, professional manner.
• Answer phone calls, schedule appointments, assist in patient communications and recalls.
• Respond to patient inquiries about billing, procedures, policies and available services.
• Prepare patient chart prior to appointment and complete upon patient arrival.
• Process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR.
• Perform end‑of‑day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports.
• Monitor patient flow throughout the office, properly communicating delays.
• Provide a safe and clean office environment.
• Perform other duties as determined by the office manager and doctor(s).

Benefits

• Starting hourly wage based on previous experience and certifications.
• 6.5 paid holidays per year.
• Approximately 10 days of PTO within first year.
• Full slate of benefits including health, dental, vision, and 401(k).
• Growth and wage increase through company‑paid certification program.

Physical Demands and Work Environment

Physical Activity: Standing, walking, stooping, grasping, typing, manual dexterity. Must have visual and verbal acuity to determine accuracy, neatness, and thoroughness. Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead. Professional medical office environment.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the "Know Your Rights" notice from the Department of Labor.