Patient Services Representative

Wellstone; Huntsville (AL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical premiums

Dental premiums

Vision premiums

RSA retirement

457b plan with match

9 holidays

PTO 15 days

Life and AD&D insurance

Long-Term Disability

Licensure reimbursement

Tuition discounts

Job summary

WellStone in Huntsville, AL is seeking a Patient Service Representative to serve as the primary front desk contact in our integrated clinic. This role focuses on patient access, scheduling, communication, and clinic flow, with limited clinical support as needed.

You will handle reception, data entry, appointment verification, co-pays, reminders, and documentation, working Monday-Friday 8am-5pm. Strong communication and computer skills are required, with a High School Diploma and prior customer

Qualifications

• High School Diploma or equivalent
• Excellent verbal and written communication skills
• Knowledge and proficiency with Computer
• Previous Customer Service experience

Responsibilities

• Perform receptionist duties and assist clients and visitors
• Answer the telephone in a timely manner and schedule appointments
• Verify, schedule, and reschedule appointments
• Take messages and route calls to voicemail
• Enter client demographics and co-pay information in the computer
• Balance daily payments and submit to Accounting
• Conduct appointment reminder calls
• Scan documents and fax requested information
• Inform Therapists of client arrival and schedule confirmations
• Attend trainings and staff meetings
• Complete other duties as assigned

Skills

Verbal and written communication

Computer proficiency

Customer service experience

Education

High School Diploma or equivalent

Job description

Job Details: Level: Experienced, Job Location: Huntsville, AL 35802, Position Type: Full Time, Education Level: High School Diploma, Travel Percentage: None, Job Shift: 1st Shift (Monday-Friday), Job Category: Nonprofit - Social Services, Job Description: This position serves as a primary point of contact for patients receiving primary care and/or behavioral health services in a new integrated clinic. The role is primarily front desk focused and supports patient access, scheduling, communication, and clinic flow while also providing limited clinical support when needed. The Patient Service Representative is WellStone's connection to the clients by maintaining our connection between the clients and employees. This role assists in communicating our goal to ensure that all clients receive proper access to care and treatment needed. This is a full-time, hourly position that on Monday- Friday, 8am-5pm.

What you’ll be doing:

• Perform receptionist duties, acknowledging and assisting clients, visitors, vendors, etc.
• Perform data entry functions into computer.
• Answer the telephone in a timely manner.
• Verify, schedule, and reschedule appointments.
• Take messages for staff or route calls to voice mail.
• Answer questions and verify client demographic information in computer.
• Accept co-payments, key into computer, print receipts.
• Balance monetary amounts taken daily and submit to Accounting.
• Conduct reminder calls of appointments for the next day.
• Scan documents into computer, fax requested information.
• Inform Therapist of client’s arrival, reschedule, schedule and confirm appointments.
• Provide documentation to clients who request appointment verification.
• Attend and complete required trainings.
• Attend staff meetings.
• Complete other duties as assigned.

Qualifications: What we’re looking for:

• High School Diploma or equivalent
• Excellent verbal and written communication skills
• Knowledge and proficiency with Computer
• Previous Customer Service experience

Benefits

What we offer:

• Competitive medical, dental, and vision premiums
• State Retirement participation through RSA plus an optional 457b plan with a company match
• Nine (9) paid holidays throughout the year
• Ability to continually accrue up to 15 days of PTO a year (unused rolls over)
• Company-paid Group Life and AD&D insurance and Long-Term Disability
• Licensure reimbursement
• Tuition discounts through learning partnerships with Athens State University, Capella University, and Wallace State Community College

We are compassionate towards those impacted by behavioral health disorders.

We are dedicated to one another through collaboration and teamwork.

We are optimistic problem-solvers who do what it takes to get the job done.