Patient Services Rep

Huntsville Hospital; Madison (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

On-site employee pharmacy

Tuition assistance

Childcare support

Health and wellness programs

Job summary

Huntsville Hospital is seeking a patient registration/administrative support role to greet patients and families, collect demographics and financial data, and resolve service issues. You will ensure accuracy of paperwork and fees, train staff, and support daily operations with flexibility for shifts, weekends, and on-call coverage.

The position emphasizes teamwork, ethical conduct, and strong organizational skills to maintain a smooth patient intake process in a busy health system.

Qualifications

• Education: High School/GED; post-secondary education preferred.
• Experience: 2–3 years customer service/public relations/leadership preferred; 2–3 years computer experience preferred.
• Medical record or billing experience strongly preferred.

Responsibilities

• Greet public, patients, and families.
• Obtain and enter demographic and financial information.
• Handle customer service issues in a friendly manner.
• Ensure paperwork is accurate.
• Train new hires and participate in process improvements.
• Collect required fees from patients or authorized representatives.
• Oversee daily operations and be flexible to shifts, weekends, holidays, and on call.

Skills

Verbal & written skills

Typing speed 35 wpm

Time management

Multitasking

Microsoft Office

Team oriented

Ethics

Self discipline

Responsibility

Problem solving

Empathy

Adaptability

Education

High School / GED

Post-secondary education preferred

Tools

Microsoft Office Suite

Job description

Greets the public, patients, and families. Obtains and enters demographic and financial information for all patient types. Handles all customer service issues in a customer friendly manner. Accurately listens and responds appropriately to address and resolve issues at hand. Must ensure all paperwork is checked for accuracy. Must continually enhance knowledge regarding processes in order to train new hires and existing employees. Should show initiative in process improvement. Must collect required fees from patients or authorized representatives. Responsible for daily operations. Must be flexible to work as scheduled or needed, which may include alternate shifts, weekends, holidays, and being on call.

Qualifications

Education required: High School/ GED completion/

Education preferred: Post-secondary education

Experience: Two to three years of customer service/public relations/leadership experience preferred. Two to three years computer experience preferred. Previous medical record or billing experience strongly preferred. Will consider one year of previous work experience in other fields

Additional Skills/Abilities

• Excellent verbal and written skills required.
• Ability to type 35 wpm with 90% accuracy required.
• Must possess ability to work in a fast-paced environment with a positive attitude.
• Must demonstrate effective time management skills.
• Must demonstrate efficiency and organizational skills with the ability to multitask.
• Ability to compile and analyze data preferred.
• Proficiency in Microsoft Office Suite strongly preferred.
• Should possess a drive to be TEAM ORIENTED.
• Should possess strong ETHICS with a clear understanding of right and wrong which guides actions.
• Should possess SELF DISCIPLINE to actively impose structure onto Registration personnel.
• Should possess the disposition of RESPONSIBILITY, assuming personal accountability for work and actions.
• Should be a PROBLEM SOLVER, able to think things through with incomplete data.
• Should possess EMPATHY, able to relate to the feelings and perspectives of others.
• Should possess INDIVIDUALIZED PERCEPTION, being aware and attentive to individual differences.
• Should be PERSUASIVE, able to persuade others in a logical manner.
• Should possess ability to COMMAND, able to take charge and lead.

About Us

Highlights of our hospitals

Huntsville Hospital was recently named Best Regional Hospital and #2 in Alabama by U.S. News & World Report. With 971 beds, a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU, and the largest Emergency Department and Level 1 Trauma Center in the state with our own specialized Red Shirt Trauma Program, there are many opportunities to apply your knowledge and skills. We are a certified Primary Stroke Center and named "One of the Top 100 Hospitals in the Nation with Great Heart Programs." From six cath labs and four EP labs to multiple medical and step-down units, you can continually grow your skillset! We offer a training center on campus for continuing education, Shared Governance Program, Clinical Ladder for professional development, The Daisy Award, and if you are a new grad, a Nurse Residency Program to help you transition from student to professional nurse. We care about you and your well-being by offering an excellent benefits package, childcare, health and wellness programs, an onsite employee pharmacy, a free health clinic, tuition assistance, and much more. We are committed to creating a diverse environment and proud to be an equal opportunity employer. We are a partner to the U.S. Army’s Partnership for Your Success (PaYS) program.

Huntsville Hospital Benefits

Ask us about incentives and additional opportunities.

We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short term and long term disability; several retirement account options with 401K organization match; nurse residency program; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!

Learn More About Huntsville Hospital Health System

• Careers: https://careers.hhsys.org/careers-home
• Benefits: https://careers.hhsys.org/why-hh-health/benefits/benefits-at-huntsville-hospital/
• Education & Professional Development: https://www.huntsvillehospital.org/education
• Life In Huntsville: https://www.huntsvillehospital.org/about-huntsville-al