Patient Services Representative

Shelby American, Inc.; Fayetteville (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Service Representative to join their team. This role involves critical administrative functions and patient care activities that support the clinic's efficiency. You will be the first point of contact for patients, managing check-ins, co-pays, and scheduling appointments. Strong communication and organizational skills are essential for success in this position. If you thrive in a fast-paced environment and are passionate about providing excellent patient care, this opportunity is perfect for you. Join a team that values professionalism and dedication while making a difference in the lives of patients.

Qualifications

• 2 years of medical office experience preferred.
• Strong organizational and communication skills are essential.

Responsibilities

• Manage patient check-in/out, co-pays, and appointment scheduling.
• Assist clinical staff and maintain a neat waiting area.

Skills

Customer Service Skills

Detail-oriented

Organizational Skills

Time Management Skills

Verbal Communication Skills

Written Communication Skills

Multi-tasking Skills

Education

High School Diploma or equivalent

Tools

Epic

Job description

Description

The Patient Service Representative is responsible for a variety of administrative functions and patient care activities in support of the clinic to include – checking-in/out patients, collecting co-pays, verifying insurance, scheduling appointments, and assisting clinical staff to provide support for the efficient delivery of patient care. Responsibilities also include opening and closing the office, ensuring the waiting area is always neat, answering phones, scheduling and following up on appointments, and entering patient demographics into EMR. The Patient Service Representative will be responsible for collecting co-pays, prepayments, and any outstanding balances, and will work the assigned ‘buckets’ in the EMR.

This position will require travel between Fayetteville and Peachtree City locations.

Requirements

1. High School Diploma or equivalent
2. 2 years of medical office experience preferred
3. Customer Service skills
4. Knowledge of medical terminology preferred
5. Experience with Epic a plus
6. Must be detail-oriented
7. Strong organizational and time management skills
8. Excellent verbal and written communication skills
9. Strong sense of discretion and professionalism
10. Strong multi-tasking skills