Patient Services Representative

OrthoAtlanta; Fayetteville (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

OrthoAtlanta seeks a Patient Services Representative in Fayetteville, GA, to deliver exceptional patient service in a fast-paced medical environment. Responsibilities include greeting patients, managing appointments, and handling billing inquiries while ensuring a smooth front office operation. Ideal candidates thrive in dynamic settings and excel in customer interaction.

Benefits

Competitive hourly rate

Benefits

Front-desk leadership

Patient-centered teamwork

Qualifications

• 2+ years of experience in a medical office or clinical setting preferred.
• Familiarity with medical terminology.
• Strong verbal and written communication skills.

Responsibilities

• Greet patients, check them in and out, and assist with inquiries.
• Collect payments and explain financial policies.
• Schedule appointments and manage patient communications.

Skills

Customer service

Communication

Multitasking

Organizational skills

Attention to detail

Education

High School Diploma or equivalent

Tools

EMR systems

Job description

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Location: Fayetteville, GA

Schedule: Full-time Hourly, On-site

Compensation: Competitive hourly rate + benefits

Perks: Front-desk leadership, fast-paced medical office setting, patient-centered teamwork

About OrthoAtlanta

OrthoAtlanta is proud to be the second-largest orthopedic and sports medicine practice in the greater Atlanta area. We're dedicated to helping people move better, feel stronger, and get back to doing what they love. When you join our team, you're part of a close-knit group of healthcare professionals passionate about improving lives.

What You'll Do

As a Patient Services Representative at OrthoAtlanta, you’ll:

• Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures
• Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed
• Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through
• Input and update patient demographics, insurance information, and visit details into the EMR system
• Open and close the front office, keep the waiting area clean and organized, and work assigned EMR “buckets” to support clinic flow
  
  

A Great Fit If You…

• Thrive in a fast-paced, people-facing role
• Communicate clearly and compassionately with patients and staff
• Juggle multiple responsibilities with poise and attention to detail
• Love organizing tasks and solving front-desk challenges
• Work independently while being a strong team player
  
  

What You’ll Need

• High School Diploma or equivalent
• 2+ years of experience in a medical office or clinical setting preferred
• Familiarity with medical terminology and EMR systems (Epic a plus)
• Strong customer service skills and a professional, patient-focused demeanor
• Excellent organizational, multitasking, and time-management abilities
• Strong verbal and written communication skills
• High attention to detail and discretion with patient information
  
  

Why OrthoAtlanta?

• Work with a collaborative clinical team in a respected practice
• Opportunity to grow within a dynamic healthcare setting
• Make a meaningful impact on patient experience every day
  
  

If you're passionate about service and thrive in a clinical environment, apply today to join our team!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Medical Practices

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