Patient Services Representative

OrthoAtlanta, LLC; Fayetteville (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading orthopedic practice as a Patient Services Representative in Fayetteville, GA. In this full-time role, you will enhance patient experiences by managing appointments, assisting with inquiries, and creating a welcoming environment. If you are organized, detail-oriented, and passionate about patient service, apply today to make a difference in healthcare.

Benefits

Collaborative clinical team

Dynamic healthcare environment

Opportunities for growth

Qualifications

• 2+ years of experience in a medical office or clinical setting preferred.
• Familiarity with medical terminology.
• Ability to work independently and as a team player.

Responsibilities

• Greet patients, manage check-ins and check-outs.
• Schedule appointments and handle calls.
• Maintain organization of front office and waiting area.

Skills

Customer service

Organizational skills

Communication

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Tools

EMR systems

Job description

Location: Fayetteville, GA
Schedule: Full-time Hourly, On-site
Compensation: Competitive hourly rate + benefits
Perks: Front-desk leadership, fast-paced medical office setting, patient-centered teamwork

About OrthoAtlanta

OrthoAtlanta is proud to be the second-largest orthopedic and sports medicine practice in the greater Atlanta area. We're dedicated to helping people move better, feel stronger, and get back to doing what they love. When you join our team, you're part of a close-knit group of healthcare professionals passionate about improving lives.

What You'll Do

As a Patient Services Representative at OrthoAtlanta, you’ll:

• Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures
• Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed
• Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through
• Input and update patient demographics, insurance information, and visit details into the EMR system
• Open and close the front office, keep the waiting area clean and organized, and work assigned EMR “buckets” to support clinic flow
• Thrive in a fast-paced, people-facing role
• Communicate clearly and compassionately with patients and staff
• Juggle multiple responsibilities with poise and attention to detail
• Love organizing tasks and solving front-desk challenges
• Work independently while being a strong team player

What You’ll Need

• High School Diploma or equivalent
• 2+ years of experience in a medical office or clinical setting preferred
• Familiarity with medical terminology and EMR systems (Epic a plus)
• Strong customer service skills and a professional, patient-focused demeanor
• Excellent organizational, multitasking, and time-management abilities
• Strong verbal and written communication skills
• High attention to detail and discretion with patient information

Why OrthoAtlanta?

• Work with a collaborative clinical team in a respected practice
• Opportunity to grow within a dynamic healthcare setting
• Make a meaningful impact on patient experience every day

If you're passionate about service and thrive in a clinical environment, apply today to join our team!