Patient Services Representative

UPMC; Erie (Erie County); On-site; USD 34,000 - 42,000; Full time

Job summary

UPMC Center for Diabetes and Endocrinology Lake Erie is seeking a dedicated Patient Services Representative to join our Erie, PA team. This full-time role involves patient check-in/out, scheduling, and handling calls, with a focus on friendly, efficient service.

The ideal candidate is personable, eager to learn, and proficient with computers, with strong phone communication skills. Our fast-paced office emphasizes a collaborative, inclusive team culture.

Qualifications

• Completion of high school diploma or equivalent.
• Experience with PC-based applications and typing skills.
• Two years of experience in medical billing, customer service, or related field preferred.
• Knowledge of medical terminology preferred.
• Experience with Epic or similar health records systems preferred.

Responsibilities

• Greet patients warmly and assist with check-in/out.
• Guide use of self-arrival tech or desk check-in.
• Collect copayments and any payments at point of service.
• Verify and update patient registration at checkout.
• Schedule follow-up appointments at checkout.
• Arrange scheduling for ancillary services at checkout.
• Explain financial responsibilities and connect patients to resources as needed.
• Verify insurance benefits via online systems or by phone.
• Triage phone calls to appropriate areas or providers.
• Assist with scanning and faxing of medical records.

Skills

Phone communication

Customer service

Computer literacy

Typing skills

Education

High school diploma or equivalent

Tools

Epic

Medipac

Job description

UPMC Center for Diabetes and Endocrinology Lake Erie is hiring a full-time Patient Services Representative to join their team in Erie, PA. In this position, you will work 8-hours shifts Monday-Friday between 7:30am-5:00pm assisting with patient check-in and check-out, patient calls, and appointment scheduling.

The ideal candidate for this role will be personable, willing to learn, and not afraid of change in addition to having strong phone communication skills and experience working with computers. Our inclusive and hardworking team is ready to have you join our fast-paced office!

Responsibilities

• Provide a warm greeting for all patients
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service
• Confirm and/or update patient registration information at checkout
• Schedule follow-up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.
• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran