Patient Services Representative

Corewell Health Corporate; Dearborn (MI); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

On-demand pay by Payactiv

Discounts directory for deals

Identity theft protection

Retirement with company match

Job summary

Corewell Health in Dearborn, MI is seeking a Full-time Patient Services Representative to join the Business Operations Imaging Support team. You will handle registration, concierge and clerical tasks, including insurance verification and authorizations, in a high-volume healthcare setting.

Responsibilities include EMR/EHR work, training new staff, and supporting patients through various service pathways. Shift is 9:00 a.m. to 5:30 p.m. with weekends and early start options as needed.

Qualifications

• High school diploma or equivalent.
• 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or related fields.

Responsibilities

• Register patients and assist with check-in and appointment scheduling.
• Verify insurance, obtain prior authorizations, and handle referrals.
• Perform EMR/EHR scanning and EPIC-related tasks.
• Assist with training new team members.
• Perform other duties as assigned.

Job description

Shift and status Full-time, 9:00 a.m. to 5:30 p.m., variable days and weekends Training hours can start as early as 7:30 a.m.

Job Summary

As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.

Essential Functions

• Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
• Performs administrative functions, including, but not limited to: assists with patient check-out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multidepartment deposit.
• Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
• Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
• Assists with training new team members utilizing standard work.
• Ability to perform the role of Patient Services Representative, Associate when necessary.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

• High School Diploma or equivalent
• 2 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope.

Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals.

Learn more here.

Benefits

• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

Employment Details

Primary Location SITE - Dearborn Hospital - 18101 Oakwood Blvd - Dearborn

Department Name Business Operations Imaging Support - Corporate

Employment Type Full time

Shift Day (United States of America)

Weekly Scheduled Hours 40

Hours of Work 9:00 a.m. to 5:30 p.m.

Days Worked Monday to Friday

Weekend Frequency Variable weekends

Eligibility and Compliance

We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization.

From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.

We invite those that share in our commitment to join our team.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.

Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.