Registrar Physical Therapy

Spectrum Health; Dearborn (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Corewell Health in Dearborn is seeking an Acute Care Hospital Registrar 1 to support the Physical Therapy clinic. You will register patients, collect demographics, verify insurance, collect co-pays, and direct patients to the appropriate service while maintaining a friendly, professional demeanor.

Under guidance of the Front Line Manager, you will use EPIC to document data, obtain referrals, explain payment options, provide cost estimates, and ensure compliance with privacy and hospital policies.

Qualifications

• High School Diploma or equivalent.
• 1 year of relevant experience in customer service or healthcare.
• Must be 18 years of age to co-sign legal documents (hospital consent forms).
• Proficient in medical terminology and basic data entry.
• Preferred familiarity with EPIC, eligibility systems and third-party payer websites.

Responsibilities

• Greet customers promptly with a friendly reception.
• Register patients for visits and admit type via EPIC.
• Collect and document demographic and financial information.
• Verify insurance and coordinate referrals/authorizations as needed.
• Provide cost estimates and assist with payment plans and billing inquiries.
• Maintain compliance with privacy, security, and hospital policies.

Skills

Customer service

Medical terminology

EPIC/EMR experience

Cash handling

Interpersonal communication

Education

High School Diploma or equivalent

Tools

EPIC EMR system

Job description

Position details:

full-time Monday to Friday, day shift. Schedule: Monday/Wednesday 7:30 a.m. to 4 p.m., Tuesday/Thursday Friday 8 a.m. to 4:30 p.m. Position will support the Physical Therapy clinic in Dearborn.

Job Summary

Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 is accountable to ensure a smooth timely registration/admission process by obtaining accurate individual demographic, clinical and insurance data; collecting co-pay/deductible, residual and prior balances, perform initial financial screening on all self-pay & out of network patients and then referring them to the Financial Advisors as necessary while providing optimal customer satisfaction; reception; and provides patient way finding as required.

Essential Functions

• Greet customers promptly with a warm and friendly reception.
• Direct patients to appropriate setting, explaining and apologizing for any delays.
• Maintain professionalism and diplomacy at all times, following specific standards as defined in the department professionalism policy.
• Register patients for each visit type and admit type and area of service via EPIC (Electronic Medical Record- EMR).
• Collects and documents all required demographic and financial information.
• Appropriately activates converts and discharges visits on EPIC.
• Accurately and efficiently performs registration and financial functions to include: Thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Scrutinize patient insurance(s), identifies the correct insurance plan, selects appropriately from the EPIC and documents correct insurance order.
• Applies recurring visit processing according to protocol.
• May facilitate use of electronic registration tools where available (Kiosks, etc.).
• Verify patient information with third party payers.
• Collect insurance referrals and documents on EPIC.
• Communicate with patients and physician/office regarding authorization/referral requirements.
• Obtain financial responsibility forms or completed electronic forms with patients as necessary.
• Review/obtain/witness hospital consent forms, and Notice of Privacy Practices with patient/family.
• Screen outpatient visits for medical necessity.
• Provide cost estimates.
• Collects and documents Advance Directive information, educating and providing information as necessary.
• Collects and documents Medicare Questionnaire, issue Medicare Inpatient Letter & Medicare Off-site Notifications as required by Government mandates.
• Scan appropriate documents.
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
• Screen all patients self-pay & out of network patients using the EPIC tools.
• Provide information for follow up and referral to the Financial Advisor as appropriate.
• Initiate payment plans and obtain payment, Informs and explains to patients/families all applicable government and private funding programs and other cash payment plans or discounts.
• Incorporates POS (point of service) collection processes into their daily functions.
• May issue receipts and complete cash balance sheets in specified areas where appropriate.
• Utilize audits and controls to manage cash accurately and safely.
• Transcribe written physician orders, communicating with physician/office staff as necessary to clarify.
• Determine & document ICD-10 codes.
• Performs medical necessity check and issue ABN as appropriate for Medicare primary outpatients. Note: excluding lab-only outpatients effective September.
• Affix wristbands to patients, prepare patient charts.
• Manage/prepare miscellaneous reports, schedules and paperwork.
• Maintain inventory of supplies.
• May facilitate scheduling in identified areas for ancillary testing.
• Mark duplicates Medical Records for merge: identify potential duplicate records to determine that the past and current records are truly the same. Utilize all system resources and contact patient if necessary.
• May act as a preceptor to a newer staff member.
• Maintains or exceed the department specific individual productivity standards, collection targets, quality audit scores for accuracy productivity, collection and standards for registrations/insurance verifications.
• Provide excellent service to our clinical and “downstream” departments and physicians as users of our registration services.
• Contribute to process improvement activities to support an efficient patient and process flow.
• Clerical duties including i.e., typing, filing, mailing, calling patients to form groups or to obtain case history, copying, faxing, receiving payments and funding applications.
• Maintains or exceeds the Corewell Health Customer Service Standards: Service, Ownership, Attitude, and Respect.
• Provide every customer with a seamless, flawless Corewell Health experience.
• Remain compliant with regular TB testing & Flu vaccination per Hospital requirements.

Qualifications Required

• High School Diploma or equivalent.
• 1 year of relevant experience customer service role or health care industry.
• Must be 18 years of age, as required to co-sign legal documents (hospital consent forms, etc).
• Proficient in medical terminology and has assimilated the proficient typing requirements (30 words/min).
• Preferred Windows, Excel, Word, Outlook, EPIC, Electronic Eligibility System and various websites for third party payers for verification.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

As part of our hiring process, you may be invited to complete an initial screening using an AI‑enabled voice agent. This screening focuses on job‑related qualifications and is reviewed by our hiring team as one part of the overall evaluation process. The voice agent provides the opportunity for applicants to respond at a time that works best for them.

The voice agent works 24/7 - just like healthcare!

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Location

Primary Location: SITE - PT Dearborn Wellness - 18200 Oakwood Blvd - Dearborn

Department Name: Physical Therapy Dearborn - Taylor Hosp

Employment Type: Full time Shift Day (United States of America)

Weekly Scheduled Hours: 40 Hours of Work

Rotating Days Worked: Monday to Friday

Weekend Frequency: N/A

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.

We invite those that share in our commitment to join our team.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.

Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.