Patient Services Representative

Spectrum Health; South Carolina; On-site; USD 21,000 - 32,000; Part time

Benefits offered by this job

Benefits package

On-demand pay

Identity theft protection

Retirement plan

Job summary

Corewell Health is seeking a Part-time Patient Services Representative. You will register patients, provide concierge and clerical services, and support in scheduling, referrals, and procedures. Responsibilities include EMR/EHR scanning and coordinating with various departments to ensure smooth patient flow.

The role emphasizes quality patient service, collaboration with the team, and adherence to safety and compliance standards within a large health system.

Qualifications

• High School Diploma or equivalent required.
• 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or related fields.

Responsibilities

• Register patients and resolve complex patient or customer issues.
• Assist with patient check-out and scheduling of appointments, referrals, and procedures.
• Review medical records and manage EPIC/EHR scanning and Right Fax uploads.
• Assist with training new team members and safety/compliance tasks.

Skills

insurance billing, access management,

patient financial services

electronic health records

lab service support

Education

High School Diploma or equivalent

Tools

EPIC

RightFax

Job description

Job Summary

Shift and status Part time, Monday, Wednesday, Friday, 8:30 a.m. to 5:00 p.m. Job Summary As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.

Essential Functions

Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms. Performs administrative functions, including, but not limited to: assists with patient check-out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multidepartment deposit. Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals. Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC. Assists with training new team members utilizing standard work. Ability to perform the role of Patient Services Representative, Associate when necessary. Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis. Performs other duties as assigned.

Qualifications

Required High School Diploma or equivalent 2 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Corewell Health is committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization.

As a health system, we advocate for equity as we care for our patients, our communities, and each other.

From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.

We invite those that share in our commitment to join our team.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Location & Hours

Primary Location SITE - Campustowne 1 - North - 4868 Lake Michigan Dr #1 - Allendale

Employment Type Part time Shift Day (United States of America)

Weekly Scheduled Hours 24 Hours of Work 8:30 a.m. to 5:00 p.m.

Days Worked Monday, Wednesday, Friday

Weekend Frequency N/A

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.