Patient Services Representative Associate

Spectrum Health; Town of Ludington (WI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

On-demand pay (Payactiv)

Discounts directory

Identity theft protection

Retirement options with match

Job summary

Corewell Health in Ludington, MI, seeks a Patient Access Associate to assist patients and staff with navigating services, scheduling, and check-in/out. You will document interactions in EPIC, verify demographics and insurance, and help maintain accurate records as part of a dedicated care team.

The role emphasizes greeting patients, clerical accuracy, and adhering to safety and privacy standards in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Preferred: 1 year in insurance billing, access management, patient financial services, EHR or related fields.
• Experience with EPIC EHR and scanning documents is a plus.

Responsibilities

• Assist patients and staff with accessing services and navigation.
• Greet, register, schedule, and check-out patients; maintain demographics and insurance info.
• Document calls in the EHR and support accurate patient records.

Skills

Customer service

Communication

Clerical tasks

Problem solving

Education

High School Diploma or equivalent

Tools

EPIC

Right Fax

EMR scanning

Job description

Shift and status

Full time, Monday to Friday, range of hours, 7:00 a.m. to 7:00 p.m., and no weekends.

Job Summary

Assist and educate patients, providers, medical office staff, and/or Health system staff with accessing services, facilitating and resolving problems, understanding navigation questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. Adheres to established procedure and quality guidelines in support of Patient Access Services Center performance indicators, as well as Corporate values and codes of excellence.

Essential Functions

Serves as a concierge - greets and communicates with patients or visitors. Performs clerical functions, including, but not limited to: answers practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; generates patient letters; processes/sorts mail and supply deliveries, and processes registration reports. Responsible for identifying and reminding patients of health maintenance gaps. Documents patient phone calls in EHR for call routing / resolution. Performs patient registration and check-in, confirms patient demographic and insurance information; assists patients with self-registration and arrival. Performs patient check-out: schedules follow-up appointments or confirms future appointments. Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/EHR scanning. Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis. Performs other duties as assigned.

Qualifications

Required: High School Diploma or equivalent.

Preferred: 1 year of relevant experience In insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields.

Hiring Process

As part of our hiring process, you may be invited to complete an initial screening using an AI-enabled voice agent. This screening focuses on job-related qualifications and is reviewed by our hiring team as one part of the overall evaluation process. The voice agent provides the opportunity for applicants to respond at a time that works best for them. The voice agent works 24/7 - just like healthcare!

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

Eligibility for benefits is determined by employment type and status.

Primary Location: SITE - Medical Office Building II - 7 Atkinson Dr - Ludington. Department Name: Internal Medicine - Ludington. Prof Svcs. Employment Type: Full time. Shift: Day (United States of America). Weekly Scheduled Hours: 40. Hours of Work: 7:00 a.m. to 7:00 p.m. Days Worked: Monday to Friday. Weekend Frequency: N/A.

We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.