Registrar Emergency Center Casual

Spectrum Health; Royal Oak (MI); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Casual position with flexible hours

Job summary

Corewell Health’s Royal Oak site seeks an Acute Care Hospital Registrar 1 to ensure smooth patient registration and admission processes. You’ll collect demographics, verify insurance, and guide patients through financial steps across all visit types using EPIC.

You’ll work rotating shifts, maintain compliance, and support positive patient experiences while adhering to hospital policies and privacy rules in a fast-paced Emergency Center setting.

Qualifications

• High School Diploma or equivalent required.
• 1 year of relevant experience in customer service or healthcare.
• Must be 18 years of age.
• Proficient in medical terminology and 30 WPM typing.
• Windows/Excel/Word/Outlook and EPIC/electronic eligibility systems experience preferred.

Responsibilities

• Greet patients with a warm, prompt reception.
• Direct patients to the correct setting and explain delays.
• Maintain professionalism according to department policy.
• Register patients in EPIC and admit type/area of service.
• Collect demographic and financial information accurately.
• Verify insurance with third parties and obtain referrals.
• Provide cost estimates and assist with financial screening.
• Assist with forms, consents, and patient education as needed.
• Support compliance with hospital policies and privacy rules.

Skills

Customer service

Medical terminology

Typing 30 wpm

Education

High School Diploma or equivalent

Tools

EPIC (EMR)

Electronic Eligibility System

Job description

Casual Position - flexible hours, able to pick up hours as-needed. Position will support the Emergency Center at the Royal Oak hospital. Must be willing to pick up on all shifts throughout the week - days, afternoons and midnights. Mandatory orientation the first week 8 a.m. to 4:30 p.m. Please note: casual positions do not offer healthcare benefits.

Job Summary

Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 is accountable to ensure a smooth timely registration/admission process by obtaining accurate individual demographic, clinical and insurance data; collecting co-pay/deductible, residual and prior balances, perform initial financial screening on all self‑pay & out of network patients and then referring them to the Financial Advisors as necessary while providing optimal customer satisfaction; reception; and provides patient way finding as required.

Essential Functions

• Greet customers promptly with a warm and friendly reception.
• Direct patients to appropriate setting, explaining and apologizing for any delays.
• Maintain professionalism and diplomacy at all times, following specific standards as defined in the department professionalism policy.
• Register patients for each visit type and admit type and area of service via EPIC (Electronic Medical Record- EMR).
• Collects and documents all required demographic and financial information.
• Appropriately activates converts and discharges visits on EPIC.
• Accurately and efficiently performs registration and financial functions to include: Thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Scrutinize patient insurance(s), identifies the correct insurance plan, selects appropriately from the EPIC and documents correct insurance order.
• Applies recurring visit processing according to protocol.
• May facilitate use of electronic registration tools where available (Kiosks, etc.).
• Verify patient information with third party payers.
• Collect insurance referrals and documents on EPIC.
• Communicate with patients and physician/office regarding authorization/referral requirements.
• Obtain financial responsibility forms or completed electronic forms with patients as necessary.
• Review/obtain/witness hospital consent forms, and Notice of Privacy Practices with patient/family.
• Screen outpatient visits for medical necessity.
• Provide cost estimates.
• Collects and documents Advance Directive information, educating and providing information as necessary.
• Collects and documents Medicare Questionnaire, issue Medicare Inpatient Letter & Medicare Off-site Notifications as required by Government mandates.
• Scan appropriate documents.
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
• Financial Advocacy: Screen all patients self-pay & out of network patients using the EPIC tools.
• Provide information for follow up and referral to the Financial Advisor as appropriate.
• Initiate payment plans and obtain payment, Informs and explains to patients/families all applicable government and private funding programs and other cash payment plans or discounts.
• Incorporates POS (point of service) collection processes into their daily functions.
• May issue receipts and complete cash balance sheets in specified areas where appropriate.
• Utilize audits and controls to manage cash accurately and safely.
• Transcribe written physician orders, communicating with physician/office staff as necessary to clarify.
• Determine & document ICD-10 codes.
• Performs medical necessity check and issue ABN as appropriate for Medicare primary outpatients.
• Note: excluding lab-only outpatients effective September.
• Affix wristbands to patients, prepare patient charts.
• Manage/prepare miscellaneous reports, schedules and paperwork.
• Maintain inventory of supplies.
• May facilitate scheduling in identified areas for ancillary testing.
• Mark duplicates Medical Records for merge: identify potential duplicate records to determine that the past and current records are truly the same.
• Utilize all system resources and contact patient if necessary.
• May act as a preceptor to a newer staff member.
• Maintains or exceed the department specific individual productivity standards, collection targets, quality audit scores for accuracy productivity, collection and standards for registrations/insurance verifications.
• Provide excellent service to our clinical and “downstream” departments and physicians as users of our registration services.
• Contribute to process improvement activities to support an efficient patient and process flow.
• Clerical duties including i.e., typing, filing, mailing, calling patients to form groups or to obtain case history, copying, faxing, receiving payments and funding applications.
• Maintains or exceeds the Corewell Health Customer Service Standards: Service, Ownership, Attitude, and Respect.
• Provide every customer with a seamless, flawless Corewell Health experience.
• Remain compliant with regular TB testing & Flu vaccination per Hospital requirements.

Qualifications Required

• High School Diploma or equivalent
• 1 year of relevant experience customer service role or health care industry
• Must be 18 years of age, as required to co-sign legal documents (hospital consent forms, etc).
• Proficient in medical terminology and has assimilated the proficient typing requirements (30 words/min).
• Preferred Windows, Excel, Word, Outlook, EPIC, Electronic Eligibility System and various websites for third party payers for verification.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. As part of our hiring process, you may be invited to complete an initial screening using an AI‑enabled voice agent. This screening focuses on job‑related qualifications and is reviewed by our hiring team as one part of the overall evaluation process. The voice agent provides the opportunity for applicants to respond at a time that works best for them. The voice agent works 24/7 - just like healthcare!

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.
• Eligibility for benefits is determined by employment type and status.

Primary Location SITE - Royal Oak Hospital - 3601 W 13 Mile Rd - Royal Oak Department Name Patient Registration Royal Oak - Corporate Employment Type Part time Shift Rotating (United States of America) Weekly Scheduled Hours 0.03 Hours of Work Rotating Days Worked Variable Weekend Frequency Variable weekends

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.

Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.

You may request assistance in completing the application process by calling 616.486.7447.