Patient Services Representative

Cowlitz Family Health Center; Castle Rock (WA); On-site; USD 56,820,000 - 61,205,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Vacation—160 hours/year

Sick leave

9 holidays + floating

403b with employer match

Flexible Spending Accounts

Life insurance - $50,000

Long Term Disability and AD&D

Employee Assistance Program

Tuition Reimbursement

Student Loan Repayment Assistance

Job summary

Cowlitz Family Health Center is seeking a Patient Services Representative to be the welcoming face of our team. You’ll greet patients and ensure they feel valued from the moment they walk in.

In this fast-paced role you’ll handle appointment scheduling, check-ins, payments, data collection, and insurance eligibility verification while guiding patients and performing administrative duties.

Qualifications

• High school diploma or GED.
• 1–3 years of customer service/administrative experience, preferably in healthcare.
• Computer skills; MS Office Suite preferred; EPIC EMR a plus.
• Excellent customer service, strong communication and organizational skills.
• Ability to work with a low-income, diverse population.

Responsibilities

• Schedule appointments and perform patient check-ins.
• Handle payments and data collection.
• Verify patient insurance eligibility for programs.
• Guide patients and visitors; perform general administrative duties.

Skills

Customer service

Communication

Organizational skills

MS Office

EPIC EMR

Education

High school diploma or GED

Tools

MS Office Suite

EPIC EMR

Job description

Description

Are you a friendly face with a passion for helping others? Cowlitz Family Health Center is a Federally Qualified Health Center looking for a Patient Services Representative to be the welcoming face of our team! In this vital role, you’ll be the first point of contact for patients, ensuring they feel valued and cared for from the moment they walk in. If you’re ready to make a positive impact in a fast-paced environment while supporting our mission to provide exceptional healthcare, we want to hear from you!

The Patient Services Representative plays a pivotal role in delivering exceptional customer service to patients, both in person and via telephone. This role encompasses a wide range of tasks, including appointment scheduling, patient check-ins, payment handling, data collection, verifying patient eligibility for insurance and healthcare programs, guiding patients and visitors, and carrying out administrative duties.

Central to the Patient Services Representative's role is the establishment of professional and respectful relationships with patients, contributing to their holistic health improvement and enhanced quality of life. The PSR's work environment is fast-paced, requiring a friendly demeanor, a strong dedication to service, adept decision‑making abilities, and the capacity to maintain composure in high‑pressure situations.

• Wage Range: $19.83 - $21.36 per hour
• Schedule: Monday Through Thursday - 8:00am - 7:00pm
• FTE: 1.0

This position is represented by a collective bargaining agreement.

Benefits:

We offer competitive wages and benefits including:

• Comprehensive Medical, Dental and Vision Plans
• Vacation: 160 hours per year to start, accrued bi-weekly
• Sick Leave
• 9 Paid Holidays + 1 floating holiday
• 403b Retirement Plan - With Employer Match
• Flexible Spending Accounts
• Life Insurance- $50,000 employer paid
• Long Term Disability and AD&D employer paid
• Employee Assistance Plans
• Tuition Reimbursement
• Student Loan Repayment Assistance.

Cowlitz Family Health Center provides a wide range of services to all individuals, regardless of background or socio‑economic status, including medical, dental, family planning, substance abuse treatment, and behavioral health services. We believe every person has value, is worthy of respect, and deserves quality care regardless of their financial situation. Cowlitz Family Health Center is growing and evolving. We are looking for people who share our vision, want to use their skills to provide exceptional customer service to our patients, and can adapt as we continue to make positive changes.

Cowlitz Family Health Center is a drug‑free workplace and performs drug testing consistent with federal guidelines in the Drug‑Free Workplace Act of 1988. All candidates who receive a written offer of employment will be required to undergo testing for commonly abused controlled substances

Requirements

Required Education and Desired Experience and Skills:

• High school or GED
• 1-3 years of customer service, administrative support and/or office experience, preferably in a health care setting
• Computer skills, experience with MS Office Suite preferred, EPIC EMR a plus
• Excellent customer service skills
• Strong communication and organizational skills
• Ability to work with a low‑income, diverse population dealing with behavioral and physical health issues.