PATIENT SERVICES REPRESENTATIVE

COOPER PEDIATRICS; Camden (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Job summary

Cooper University Health Care in South Jersey seeks a front desk patient services representative to ensure quality patient scheduling, friendly telephone etiquette and strong customer service as part of our mission.

You will greet and register patients, schedule visits, collect copays, and provide general information; NAHAM CHAA certification is preferred, Epic experience valued, and excellent communication is essential.

Qualifications

• Minimum one year of registration or billing experience in a medical facility.
• Proficiency in patient registration, scheduling, insurance pre-certifications, authorizations and referrals.
• Excellent written and verbal communication; strong teamwork.

Responsibilities

• Greet, register and schedule patients; provide information to patients and families.
• Collect point-of-service copays and explain processes using AIDET.
• Serve as front line contact during discharge coordination where applicable.

Skills

Customer service

Communication

Organization

Teamwork

Education

High School Diploma

Tools

Epic

Job description

About us

At Cooper University Health Care,our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers. Serves as patient’s non-clinical navigator during discharge coordination.

Experience Required

• Minimum one year of recent registration or billing experience working in a medical facility preferred.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
• Epic experience preferred.
• Excellent organizational, written/verbal communication and teamwork skills.
• Demonstrated performance of excellent customer service skills.

Education Requirements

• High School Diploma or equivalent required.

Special Requirements

• Customer service oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.
• Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers.
• NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.