PATIENT SERVICES REP

Cooper University Health Care; Voorhees Township (NJ); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Comprehensive benefits

Career growth opportunities

Job summary

Cooper University Health Care is seeking a patient access/front desk representative in Voorhees Township, NJ. The role emphasizes excellent customer service, accurate registration and scheduling, and positive patient interactions at the point of service.

You will greet and register patients, collect copays, and provide general information to patients and families while supporting discharge coordination as a non-clinical navigator.

Qualifications

• High School Diploma or equivalent required.
• Minimum one year of recent registration or billing experience in a medical facility preferred.
• Epic experience preferred.
• Excellent organizational, written/verbal communication and teamwork skills.
• Demonstrated customer service skills.

Responsibilities

• Greet, register and schedule patients at the front desk.
• Serve as the front line contact for all incoming patients; provide information to patients and families.
• Collect point-of-service copays and coordinate patient flow using AIDET principles.
• Act as patient navigator during discharge coordination.
• Maintain organized front-desk operations and collaborate with care teams.

Skills

Customer service

Front desk

Scheduling

Phone etiquette

Communication

Teamwork

Education

High School Diploma or equivalent

Tools

Epic software

Job description

About Us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers. Serves as patient’s non-clinical navigator during discharge coordination.

Experience Required

• Minimum one year of recent registration or billing experience working in a medical facility preferred.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
• Epic experience preferred.
• Excellent organizational, written/verbal communication and teamwork skills.
• Demonstrated performance of excellent customer service skills.

Education Requirements

High School Diploma or equivalent required.

License/Certification Requirements

NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.

Special Requirements

Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette. Must possess excellent communication skills both verbal and written. You must be skilled in the use of computers.