Patient Services Representative

CoreTechs Inc.; Burlingame (CA); On-site; USD 33,062 - 39,950; Full time

Job summary

CoreTechs Inc. is seeking a Patient Services and Patient Access Representative to ensure exceptional patient experiences. You will greet patients, verify information, and process registrations while providing outstanding customer service.

The role requires a High School Diploma, 1 year of experience in customer service, and knowledge of insurance processes. Opportunities available across multiple locations in California, including Burlingame.

The position offers various shifts and a competitive pay range of $24-29/hour based on location.

Qualifications

• 1 year of relevant experience in patient access or customer service preferred.
• Knowledge of insurance processes and medical terminology.

Responsibilities

• Greet patients and verify demographic, financial, and insurance information.
• Accurately process patient registrations and obtain necessary signatures.
• Calculate and collect payments such as co-pays and deductibles.
• Provide excellent customer service, helping patients with inquiries and directions.

Skills

Customer service

Communication

Time management

Education

High School Diploma or equivalent

Tools

EPIC

Job description

Our client is one of the nation's leading not-for-profit healthcare networks, which includes award-winning physician organizations, acute care hospitals, surgery centers, medical research facilities and specialty services. Our team of 68,000 doctors, employees and volunteers proudly cares for Northern California.

Job Description

Patient Services and Patient Access Representative – Available in Multiple Locations

• San Jose, Santa Cruz, San Francisco, Oakland and Burlingame, CA

Pay Range: $24-29/hour (Rate varies by location and shift)

• 8am-5pm
• 7am-4pm
• Night shift is available in some locations.

Join our team as a Patient Services Representative or Patient Access professional, where you'll serve as the first point of contact for patients, ensuring an exceptional experience during their visits. Responsibilities include patient registration, verifying insurance, collecting co-payments, and providing support throughout the patient care process.

Key Responsibilities

• Greet patients and verify demographic, financial, and insurance information.
• Accurately process patient registrations and obtain necessary signatures.
• Calculate and collect payments such as co-pays and deductibles.
• Provide excellent customer service, helping patients with inquiries and directions.
• Collaborate with financial counselors on complex cases.
• Maintain compliance with healthcare regulations.

Qualifications

• High School Diploma or equivalent required.
• 1 year of relevant experience in patient access or customer service preferred.
• EPIC experience preferred.
• Knowledge of insurance processes and medical terminology.
• Strong communication and time management skills.