Patient Services Representative

UPMC; Bridgeville (Allegheny County); On-site; USD 36,000 - 52,000; Full time

Job summary

UPMC is seeking a Patient Services Representative to welcome patients, educate them on copayments and financial obligations, collect payments, schedule appointments, and update patient information. The role promotes MyUPMC and connects patients to financial resources to ensure a positive experience for patients and families.

The position typically works Monday through Friday daylight shifts, 8:00 am to 4:30 pm, in a fast-paced medical office environment with emphasis on service excellence and

Qualifications

• High school graduate or equivalent is required.
• Associates Degree preferred.
• Two years of experience in a high volume medical / billing / fiscal or customer service function is preferred.
• Previous Registration experience preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.
• Experience with personal computer-based applications and typing skills is preferred.
• Knowledge of medical terminology is preferred.

Responsibilities

• Greet patients warmly, guide them through self-arrival technology or check-in, and collect copayments at the point of service.
• Confirm/update patient information, schedule follow-up appointments, and connect patients to resources for ancillary services.
• Provide clear instructions, follow up on unresolved patient needs, and take action for service recovery.
• Register patients for Biometrics, promote MyUPMC, assist with financial education, verify insurance, and obtain consent forms.
• Handle phone calls, assist with administrative tasks, and other duties as needed.

Skills

Customer service

Medical terminology

Registration experience

Health records systems

Education

High school diploma or equivalent

Associate degree preferred

Tools

Medipac

Epic

Health records systems

Job description

A Patient Services Representative welcomes patients, educates them on copayments and financial obligations, collects payments, schedules appointments, and updates patient information. They promote new technologies, connect patients to financial resources, and foster a culture of service excellence, ensuring a positive UPMC experience for patients and families.

This position will primarily work Monday through Friday daylight shifts, from 8:00 am - 4:30 pm.

Responsibilities:

• Greet patients warmly, guides them through self-arrival technology or check-in, and collects copayments at the point of service.
• Confirm/update patient information, schedule follow-up appointments, and connect patients to resources for ancillary services.
• Provide clear instructions, follow up on unresolved patient needs, and take appropriate action for service recovery.
• Register patients for Biometrics, promote MyUPMC, assist with financial education, verify insurance, and obtain consent forms.
• Handle phone calls, assist with administrative tasks, and other duties as needed.
• High school graduate or equivalent is required.
• Associates Degree preferred
• Two years of experience in a high volume medical / billing / fiscal or customer service function is preferred.
• Previous Registration experience preferred
• Prior experience with Medipac, Epic, or other health records systems is preferred.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Knowledge of medical terminology is preferred.

Licensure, Certifications, and Clearances:

• Act 31 / Act 33 / Act 34 / Act 73

UPMC is an Equal Opportunity Employer/Disability/Veteran