Patient Services Representative

Kids for the Future; Bluffton (SC); On-site; USD 32,000 - 45,000; Full time

Job summary

Articularis Healthcare Group is seeking a full-time Patient Services Representative in Bluffton, SC. The role involves greeting patients, collecting information, and coordinating visits across clinics to ensure a smooth patient experience.

The candidate will support front desk duties, manage check-ins/outs, and work with the care team to maintain accurate records and timely scheduling. Prior medical office experience and strong communication skills are essential.

Qualifications

• Associates degree with 2 years or equivalent in a customer service role.
• Previous experience in a medical/clinical setting is preferred.
• Knowledge of medical terminology and HIPAA compliance.
• Experience with multi-line phone systems and basic computer literacy.

Responsibilities

• Check in patients and collect/verify demographic, financial, and medical information.
• Enter information accurately into the patient chart and systems.
• Provide courteous, knowledgeable service over the phone and in person.
• Assist with check-out tasks and schedule follow-ups as needed.
• Assist with coordinating appointments across multiple offices.

Skills

Customer service

Verbal communication

Written communication

Medical office

Education

Associate degree

Bachelor's degree

Tools

MS Office

Medical software systems

Job description

• Employee Type FT Non-Exempt


• Required Degree High school


• Manage Others No

Description

Articularis Healthcare Group (AHG) is currently seeking a full-time Patient Services Representative for our Bluffton, SC location.

Who We Are:

Articularis Healthcare Group, Inc. (AHG) is an independent physician-led, clinically integrated, group of medical professionals who use the latest clinical innovations to provide compassionate and exceptional patient care. We are committed to helping patients, people, and medical practices thrive.

What Sets Us Apart:

• We are physician-led.


• We make decisions together.


• We’re independent by design.

Our Mission:

Delivering the highest quality community-based rheumatology services with a commitment to patient care, physician leadership and excellence. Our core values are
Compassion ,
Integrity ,
Quality ,
Respect
and
Teamwork .

The Patient Service Representative will be responsible for handling all front desk duties for the practice. The Patient Service Representative must ensure that patients are the number one priority, whether over the phone or in person. They will greet every patient and guardian with a smile and accommodate their needs in a comfortable and pleasant manner to provide the best experience. This position could be expected to float and help out around the clinic, and satellite clinics, as needed.

As a Patient Services Representative, typical duties look like:

• Responsible for checking in patients upon arrival at the office, as well as obtains and updatesnecessary financial, personal, and or medical information.


• Ensures all information is entered accurately into the patients’ chart.


• Ensures that patients receive a superior level of customer service by answering the telephonepromptly, communicating in a courteous and friendly manner and addressing patients’ needs andquestions.


• Responsible for checking out patients upon completion of the appointment, schedules the follow- upappointment(s) as needed and provides patients with any necessary documents, including treatmentplans, receipts, work excuse notes, or appointment reminder cards.


• Responsible for collecting copays and past due balances.


• Monitors the schedules regularly, adjusts the schedule as necessary and reschedules patients asneeded.


• Responsible for sorting, filing, and scanning materials correctly by alphabetic or numeric systems andability to key data into medical computer system accurately.


• Responsible for scheduling appointments based on the company’s scheduling guidelines.


• Understands insurance benefits to effectively communicate to the patient.


• Maintains patient confidentiality through HIPAA compliance and ensures any release of patientinformation is done in accordance with the company guidelines.


• Understands how to work effectively within the office, partnering with Managers, Doctor(s), and otherstaff to maintain consistency and integrity within the company.


• Appropriately triage and transfer phone calls to other areas and/or providers


• Travels between multiple offices as needed.


• Performs Medical Assistant responsibilities as needed.


• Performs other duties as assigned.

This job might be for you if you have:

• Associates degree with 2 years or any combination of educationand work experience in a customer service-related role.


• Previous experience working in a medical/clinical setting.


• Previous multi-line phone system.


• Working knowledge of computers, internet access, and the ability to navigate within Microsoft Office Suite, or similarprograms.


• Demonstrated excellent verbal and written communication skills.


• Bachelor’s degree from an accredited college or university


• Knowledge of medical software systems.


• Knowledge of medical terminology.

EEO/AA-M/F/disabled/protected veteran

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function