Patient Access Representative I or II - Bluffton

MUSC Health; Bluffton (SC); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical, dental, retirement benefits

Employee wellness programs

Job summary

The Patient Access Specialist at MUSC Health supports the Bluffton Medical Pavilion, a modern outpatient facility expanding access to high-quality care in the Lowcountry. You will be the first point of contact, coordinating front desk coverage and patient flow in a fast-paced environment.

Responsibilities include scheduling referrals, handling multi-line phones, patient registration and payments, coordinating interpreter services, and collaborating with clinical teams to ensure a smooth patient

Qualifications

• Bachelor’s degree from an accredited institution is preferred.
• 2+ years of experience in a medical office, call center, or customer service.
• Alternative: 6+ months of MUSC Patient Access or healthcare experience.

Responsibilities

• Providing front desk coverage in a fast-paced outpatient setting.
• Scheduling appointments for internal and external referrals, including hospital and community providers.
• Managing high-volume multi-line phone systems with professionalism and urgency.
• Completing patient registration, verification, and documentation accurately and efficiently.
• Collecting payments for clinical services and assisting with billing inquiries.
• Coordinating interpreter services to support patient communication needs.
• Collaborating with clinical teams, schedulers, technologists, and referring offices to ensure smooth patient flow.
• Supporting a positive patient experience through clear communication and service excellence.

Skills

Strong customer service and comunicat

Scheduling systems / EMR experience

Multitasking in high-volume env

Documentation and financials accuracy

Education

Bachelor’s degree

High school diploma / GED with healthcare experience

Job description

Job Description Summary

The Patient Access Specialist position is part of the growing MUSC Health presence at the Bluffton Medical Pavilion, a modern outpatient facility designed to expand access to high-quality care in the Lowcountry. This role supports a collaborative, patient-centered environment where access to care begins the moment a patient makes contact.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC005726 CHS - Bluffton Medical Pavilion (Offsite)

Pay Rate Type

Hourly

Pay Grade

Health-20

Scheduled Weekly Hours

40

Full-time, part-time, and PRN roles available.

Primary Responsibilities

• Providing front desk coverage in a fast-paced outpatient setting
• Scheduling appointments for internal and external referrals, including hospital and community providers
• Managing high-volume multi-line phone systems with professionalism and urgency
• Completing patient registration, verification, and documentation accurately and efficiently
• Collecting payments for clinical services and assisting with billing-related inquiries
• Coordinating interpreter services to support patient communication needs
• Collaborating with clinical teams, schedulers, technologists, and referring offices to ensure smooth patient flow
• Supporting a positive patient experience through clear communication and service excellence

This role is ideal for individuals who thrive in customer-facing healthcare environments, enjoy problem-solving, and take pride in helping patients navigate the care system with ease.

Why MUSC Health?

At MUSC Health, you’re not just taking a job, you’re joining a mission-driven academic health system committed to advancing care, education, and innovation across South Carolina. Team members benefit from a supportive culture, strong interdisciplinary collaboration, and opportunities for growth within a leading healthcare organization.

Minimum Qualifications

• Bachelor’s degree from an accredited institution OR
• High school diploma/GED with:
  • At least 2 years of experience in a medical office, call center, or customer service environment
  • OR at least 6 months of MUSC Patient Access experience
  • OR at least 6 months of related healthcare experience

Preferred Skills

• Strong customer service and communication skills
• Experience with scheduling systems or electronic medical records
• Ability to multitask in a high-volume environment
• Attention to detail and accuracy in documentation and financial transactions

Work Environment & Benefits

• Full-time, 40 hours per week with flexible scheduling options
• Weekend shifts may be available
• Opportunity to work in a modern outpatient pavilion setting
• Competitive MUSC Health benefits package, including medical, dental, retirement, and employee wellness programs
• Career development within one of the region’s largest academic health systems

Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please visit http://www.uscis.gov/e-verify/employees