Patient Services Representative

e-MDs Career Center; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

e-MDs Career Center in Austin, Texas, is seeking a Patient Services Representative to assist patients in understanding and settling their balances. This position involves clear communication with customers and a commitment to professionalism.

The ideal candidate must maintain a positive attitude and effectively handle customer requests and concerns. They will also learn core revenue cycle processes and be proactive in fostering a supportive team environment.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to handle stressful situations calmly.
• Willingness to learn and adapt to new processes.

Responsibilities

• Assist patients in understanding and settling their balances.
• Respond to customer requests in a timely manner.
• Maintain a positive attitude and teamwork.

Skills

Customer communication

Professionalism

Problem-solving

Teamwork

Job description

Summary of Job

A Patient Services Representative’s goal is to assist the patients of Revenue Cycle clients in understanding and settling their patient balances.

Essential Duties and Responsibilities

Professionalism

• Follows all company policies as defined by eMDs leadership and the HR department.
• Follows the direction, guidance, processes, and policies as defined by management and eMDs leadership.
• Follows all Revenue Cycle Services written policies correctly the first-time and every time.
• Responds to all customer requests for assistance in a timely manner.

Attitude

• Responds to all customer and leadership requests in a professional, courteous, and respectful manner.
• Maintains a positive “can-do” attitude that fosters a positive team environment.
• Proactively learns new things that increase personal skills and customer issue resolution.

Communication

• Consults directly with customers via phone.
• Listens attentively to leadership, team and customers to gain a comprehensive understanding of issue/request.
• Clearly communicates (verbal and written) in a professional, courteous, and respectful manner.
• Must be able to set customer expectations and handle stressful situations when customers are frustrated or upset.

Product, Process and System Knowledge

• Learns core revenue cycle processes in order to effectively communicate with customers.
• Learns all applicable eMDs software systems and can navigate between them efficiently.
• Learns how and when to elevate issues and follows established process.

All other duties as required

• All other duties as required