Patient Services Representative

Davis Eye Center; Akron (OH); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Starting wage based on experience

6.5 paid holidays per year

Approximately 8 days of PTO within the

Health, dental, vision, and 401k

Certification program for wage growth

Job summary

Davis Eye Center in Akron, OH is seeking a Patient Services Representative to serve as the primary liaison between patients, physicians, and billing staff. You will verify insurance, obtain pre-authorizations, check in/out patients, schedule appointments, answer phones, and enter data into the EHR.

The role emphasizes accurate charting, strong customer service, and collaboration with clinical and administrative teams to ensure smooth patient flow in a professional medical office setting.

Qualifications

• Greet patients professionally and manage front-desk tasks.
• Verify patient information and insurance details at check-in.
• Assist with patient communications, recalls, and scheduling.

Responsibilities

• Greet patients in a friendly, professional manner.
• Answer phones, schedule appointments, and communicate with patients about billing and services.
• Verify insurance, obtain authorizations, and ensure accurate charting in the EHR.
• Balance cash drawer, process deposits, and prepare reports at end of day.
• Maintain a safe, clean office environment and support office operations.

Skills

Customer service

Phone etiquette

HIPAA compliance

Education

High school diploma or equivalent

Tools

EHR software

Billing software

Job description

POSITION SUMMARY:

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.

WHAT WE OFFER:

• Starting wage based on previous experience
• 6.5 paid holidays per year
• Approximately 8 days of PTO within first year
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

ESSENTIAL RESPONSIBILITIES

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
• Monitor patient flow throughout the office, properly communicating delays
• Provide a safe and clean office environment
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.

Work Environment: Professional medical office environment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.