Patient Services Rep, Travel Required

RWJBarnabas Health; New Brunswick (NJ); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

PTO

Medical and Prescription Drug Coverage

Dental and Vision Insurance

Retirement Plans

Disability Insurance

Job summary

RWJBarnabas Health in New Brunswick, NJ is seeking a Patient Services Representative (PSR) for the Heart & Vascular Inst of CJ. The role travels to partner sites in Dayton and Edison to support front-desk operations and patient coordination, ensuring smooth daily activities and accurate scheduling.

You will interact with patients, families, and staff, manage check-in/out, and assist with insurance coordination while protecting patient privacy in a busy healthcare environment.

Qualifications

• Must have high school diploma or GED and related experience.
• Prior medical receptionist or general office experience preferred.
• Bilingual is a plus.

Responsibilities

• Welcoming patients and performing check-in and check-out functions with professionalism and compassion.
• Reviewing schedules and preparing for patient visits.
• Scheduling patient appointments and coordinating follow-up visits.
• Answering routine questions in person and over the telephone while providing exceptional customer service.
• Performing clerical responsibilities including copying, scanning, faxing, sorting, and distributing mail.
• Creating, maintaining, filing, and organizing patient health record information.
• Coordinating with insurance providers and handling pre-authorizations and certifications as necessary.
• Protecting patient privacy and contributing to a safe, efficient, and welcoming practice environment.

Skills

Customer service

Communication

Organizational skills

Teamwork

Education

High School Diploma or GED

Tools

EMR systems

Job description

Patient Services Rep, Travel Required

Job Title: Patient Services Rep

Location: Physician Enterprise Group

Department Name: Heart & Vascular Inst of CJ

Req #: 0000271350

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Day

Facility: Physician Enterprise Group

Department: Heart & Vascular Inst of CJ

Pay Range: $20.63 - $25.71 per hour

Location: 317 George St, New Brunswick, NJ 08901

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Our Patient Services Reps are the heartbeat of the patient experience. Step into a fast-paced, patient-focused role where every interaction makes a difference. As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ensure efficient day-to-day operations.

The Patient Service Representative (PSR) may be the perfect role for you if you enjoy helping others, thrive in a busy environment, and are passionate about creating positive experiences for patients and their families. If you are organized, customer-service driven, and motivated to make a meaningful impact with every interaction, this position provides the opportunity, challenge, and purpose you are seeking.

As a Patient Service Representative (PSR), a typical day might include the following:

• Welcoming patients and performing patient check-in and check-out functions with professionalism and compassion.
• Preparing for patient visits by reviewing schedules and ensuring all necessary information is available.
• Scheduling patient appointments and coordinating follow-up visits as needed.
• Answering routine questions in person and over the telephone while providing exceptional customer service.
• Performing clerical responsibilities including copying, scanning, faxing, sorting, and distributing mail.
• Creating, maintaining, filing, and organizing patient health record information.
• Coordinating with insurance providers and handling pre-authorizations and certifications as necessary.
• Protecting patient privacy and contributing to a safe, efficient, and welcoming practice environment.

The Patient Service Representative (PSR) role might be for you if:

• You are passionate about delivering excellent customer service and creating a positive patient experience.
• You communicate clearly and compassionately with patients, families, and team members.
• You stay organized and can effectively manage multiple priorities in a fast-paced environment.
• You pay close attention to detail and value accuracy in your work.
• You work well independently and collaboratively as part of a team.
• You lead with integrity and are proud to represent the RWJBarnabas Health mission, vision, and values.

To be considered for this opportunity, you must have a High School Diploma or General Education Degree (GED) and relevant experience and/or training. Candidates must demonstrate a clear understanding of the importance of patient satisfaction and safety and possess strong oral and written communication skills. Preferred qualifications include an Associate's or Bachelor's degree, previous medical receptionist or general office experience, and knowledge of medical terminology and electronic medical record (EMR) systems. Bilingual is a plus.

Travel required to partner sites in Dayton & Edison.

Please advise the schedule for this role is Monday through Friday 8:30AM-5PM (1 late day per week) with hours subject to change based on practice's needs.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer