Patient Services Rep

RWJBarnabas Health

Stirling (NJ)

On-site

USD 29,000 - 36,000

Full time

2 days ago

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Benefits offered by this job

Vision insurance

Paid Time Off

Long Term Disability

Tuition Reimbursement

Medical and Prescription Drug Coverage

Dental and Vision Insurance

Retirement Plans

Short & Long Term Disability

Life & Accident Death Insurance

Flexible Spending Accounts (HCF/DCF)

Wellness Programs

Voluntary Benefits

Employee Discounts

Job summary

RWJBarnabas Health in Stirling, NJ seeks a Patient Services Rep to deliver excellent patient experiences and support day-to-day operations in a fast-paced setting.

You will check-in/out patients, review schedules, coordinate visits, answer questions, and manage clerical tasks while ensuring accuracy and privacy with EMR systems.

Qualifications

High school diploma or GED required with relevant experience or training.
Preferred Associate's or Bachelor's degree in a related field.
Relevant experience in medical receptionist or general office settings is beneficial.
Strong understanding of patient satisfaction and safety is essential.
Ability to use EMR systems and medical terminology effectively.

Responsibilities

Welcoming patients and performing check-in and check-out with professionalism.
Reviewing schedules and preparing for patient visits.
Scheduling appointments and coordinating follow-up visits.
Answering routine questions in person and by phone with exceptional service.
Performing clerical tasks including copying, scanning, faxing, sorting, and mail distribution.
Creating, maintaining, and organizing patient health records.
Coordinating with insurance providers and handling pre-authorizations and certifications.
Protecting patient privacy and maintaining a safe, welcoming environment.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Teamwork

Multitasking

Education

High School Diploma or GED

Associate's or Bachelor's degree (preferred)

Tools

EMR systems

Medical terminology

Job description

vision insurance, paid time off, long term disability, tuition reimbursement

United States, New Jersey, Stirling

Patient Services Rep

Req #: 0000270119

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Day

Facility: Barnabas Health Medical Group

Department: Assoc in Internal Med

Pay Range: $21.07 - $26.22 per hour

Location: 1072 Valley Rd, Stirling, NJ 07980

Job Title: Patient Services Rep

Location: AIIM-Florham Park/Stirling

Department Name: Assoc in Internal Med

Req #: 0000270119

Status: Hourly

Shift: Day

Pay Range: $21.07 - $26.22 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Our Patient Services Reps are the heartbeat of the patient experience. Step into a fast-paced, patient-focused role where every interaction makes a difference. As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ensure efficient day-to-day operations.

The Patient Service Representative (PSR) may be the perfect role for you if you enjoy helping others, thrive in a busy environment, and are passionate about creating positive experiences for patients and their families. If you are organized, customer-service driven, and motivated to make a meaningful impact with every interaction, this position provides the opportunity, challenge, and purpose you are seeking.

As a Patient Service Representative (PSR), a typical day might include the following:

Welcoming patients and performing patient check-in and check-out functions with professionalism and compassion.
Preparing for patient visits by reviewing schedules and ensuring all necessary information is available.
Scheduling patient appointments and coordinating follow-up visits as needed.
Answering routine questions in person and over the telephone while providing exceptional customer service.
Performing clerical responsibilities including copying, scanning, faxing, sorting, and distributing mail.
Creating, maintaining, filing, and organizing patient health record information.
Coordinating with insurance providers and handling pre-authorizations and certifications as necessary.
Protecting patient privacy and contributing to a safe, efficient, and welcoming practice environment.

The Patient Service Representative (PSR) role might be for you if:

You are passionate about delivering excellent customer service and creating a positive patient experience.
You communicate clearly and compassionately with patients, families, and team members.
You stay organized and can effectively manage multiple priorities in a fast-paced environment.
You pay close attention to detail and value accuracy in your work.
You work well independently and collaboratively as part of a team.
You lead with integrity and are proud to represent the RWJBarnabas Health mission, vision, and values.

To be considered for this opportunity, you must have a High School Diploma or General Education Degree (GED) and relevant experience and/or training. Candidates must demonstrate a clear understanding of the importance of patient satisfaction and safety and possess strong oral and written communication skills. Preferred qualifications include an Associate's or Bachelor's degree, 1-2 years of previous medical receptionist or general office experience, and knowledge of medical terminology and electronic medical record (EMR) systems. Travel to partner Florham Park site may be required based on business needs.

Schedule: Day shift, Monday through Friday 9AM-5:30PM, rotating Saturdays 9AM-3PM. Hours subject to change based on practice's needs.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.