Patient Services Rep

RWJBarnabas Health

Journal Square (NJ)

On-site

USD 29,000 - 36,000

Full time

6 days ago

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Benefits offered by this job

Paid Time Off

Medical and Prescription Drug Coverage

Dental and Vision Insurance

Retirement Plans

Short & Long Term Disability

Life & Accidental Death Insurance

Tuition Reimbursement

Health Care/Dependent Care FSAs

Wellness Programs

Voluntary Benefits (e.g., PetInsurance

Discounts Through Partners

Job summary

RWJBarnabas Health seeks a Patient Services Rep to be the heartbeat of patient experience at New Margaret Hague Womens Hlth in Jersey City. You will support daily operations, greet patients, verify information, and coordinate appointments with physicians and staff.

Strong communication and organizational skills are essential. The role requires a High School Diploma or GED and offers Monday–Friday scheduling with a competitive hourly pay range, reflecting NJ market rates and the company’s

Qualifications

High School Diploma or GED required; relevant experience preferred.
Strong oral and written communication skills for patient interaction.
Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

Greet and check-in/check-out patients with professionalism and compassion.
Review schedules and prepare for patient visits.
Schedule appointments and coordinate follow-ups as needed.
Answer questions in person and by phone with excellent service.
Handle clerical tasks including copying, scanning, and mail distribution.
Maintain patient health records and coordinate with insurance providers.
Assist with pre-authorizations and maintain patient privacy and safety.

Skills

Customer service

Communication

Organization

Attention to detail

Teamwork

Integrity

Education

High School Diploma or GED

Associate's or Bachelor's degree preferred

Tools

EMR systems

Office software (MS Office)

Job description

Patient Services Rep

Job Title: Patient Services Rep

Location: LSA / NMH

Location: 116 Newark Ave, Jersey City, NJ 07302

Department Name: New Margaret Hague Womens Hlth

Full-time

Pay Range: $21.07 - $26.22 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Our Patient Services Reps are the heartbeat of the patient experience. Step into a fast-paced, patient-focused role where every interaction makes a difference. As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ensure efficient day-to-day operations.

The Patient Service Representative (PSR) may be the perfect role for you if you enjoy helping others, thrive in a busy environment, and are passionate about creating positive experiences for patients and their families. If you are organized, customer-service driven, and motivated to make a meaningful impact with every interaction, this position provides the opportunity, challenge, and purpose you are seeking.

As a Patient Service Representative (PSR), a typical day might include the following:

Welcoming patients and performing patient check-in and check-out functions with professionalism and compassion.
Preparing for patient visits by reviewing schedules and ensuring all necessary information is available.
Scheduling patient appointments and coordinating follow-up visits as needed.
Answering routine questions in person and over the telephone while providing exceptional customer service.
Performing clerical responsibilities including copying, scanning, faxing, sorting, and distributing mail.
Creating, maintaining, filing, and organizing patient health record information.
Coordinating with insurance providers and handling pre-authorizations and certifications as necessary.
Protecting patient privacy and contributing to a safe, efficient, and welcoming practice environment.

The Patient Service Representative (PSR) role might be for you if:

You are passionate about delivering excellent customer service and creating a positive patient experience.
You communicate clearly and compassionately with patients, families, and team members.
You stay organized and can effectively manage multiple priorities in a fast-paced environment.
You pay close attention to detail and value accuracy in your work.
You work well independently and collaboratively as part of a team.
You lead with integrity and are proud to represent the RWJBarnabas Health mission, vision, and values.

To be considered for this opportunity, you must have a High School Diploma or General Education Degree (GED) and relevant experience and/or training. Candidates must demonstrate a clear understanding of the importance of patient satisfaction and safety and possess strong oral and written communication skills. Preferred qualifications include an Associate's or Bachelor's degree, previous medical receptionist or general office experience, and knowledge of medical terminology and electronic medical record (EMR) systems. Spanish or Arabic speaking would be a plus.

Please advise the schedule for this role is Monday through Friday, 8AM-4:30PM with hours subject to change based on practice's needs.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.