Patient Services Rep / Ortho

Ardent Health Services; Tyler (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Ardent Health Services in Tyler, TX is seeking a Day Shift, full-time Patient Services Representative to join our front desk and patient call center team. This role supports patient intake, scheduling, and administrative tasks in a busy healthcare setting.

Responsibilities include check-in/check-out, appointment scheduling, insurance verification, payments processing, authorization requests, and documenting visits.

Qualifications

• High School diploma or equivalent.
• Experience posting payments and charge entry.
• Basic personal computer skills; comfortable with Windows OS.
• Patient record documentation skills.

Responsibilities

• Patient check-in/out, appointment scheduling, scanning and filing documents, and insurance verification.
• Obtaining authorization, collecting payments, and charge posting.
• Faxing medical records requests and scheduling patients for injections at the hospital.
• Other duties as assigned.

Education

High School diploma or equivalent

Job description

Overview

Join our team as a day shift, full-time, Patient Services Representative (PSR) in Tyler, TX

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• UT Health Tyler is the flagship hospital of the system serving hundreds of thousands annually. Specializing in advanced acute care medicine, our midtown location boasts a Level 1 trauma center and comprehensive stroke center, the region’s only EMCO program and a Level III NICU. Our medical staff includes more than 500 physicians and a full complement of subspecialty groups.

Responsibilities

• The Patient Services Representative functions as a patient services professional in a call center or clinical front desk environment.
• Patient check-in/out, appointment scheduling, scanning and filing documents, and insurance verification.
• Obtaining authorization, collecting payments, and charge posting.
• Faxing medical records requests and scheduling patients for injections at the hospital.
• Other duties as assigned

Job Requirements:

• High School diploma or equivalent
• Experience posting payments and charge entry
• Basic personal computer skills and comfort with Microsoft Windows operating system; database and word processing skills required
• Patient record documentation skills

Preferred Job Requirements:

• 2 years recent experience in a clinic or healthcare setting.