Patient Services Rep / Gastro

Ardent Health Services; Tyler (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Ardent Health Services in Tyler, TX is seeking a Gastroenterology Patient Services Representative for day shift, full-time, to join our call center and front desk operations. You will greet patients, perform check-in/out, schedule appointments, verify insurance, and support billing processes.

The role emphasizes accuracy, teamwork, and compassionate patient service in a busy healthcare environment, using Windows-based systems and standard office software to maintain precise records.

Qualifications

• High School diploma or equivalent is required.
• Experience posting payments and charge entry is required.
• Basic PC skills and comfort with Windows; data entry and word processing skills needed.
• Prior patient documentation experience is preferred.

Responsibilities

• Handle patient check-in and check-out.
• Schedule appointments and manage documents.
• Verify insurance and obtain authorizations.
• Collect payments and post charges.
• Fax medical records requests and schedule injections when needed.
• Support other duties as assigned.

Skills

Payment posting

Charge entry

PC skills

Documentation skills

Education

High School diploma or equivalent

Job description

Overview

Join our team as a day shift, full-time, Gastroenterology Patient Services Representative in Tyler, TX.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• UT Health East Texas Physicians has over 90 primary and specialty care clinics, providing comprehensive medical education and innovative research. There are also residency programs throughout our hospitals and clinics actively training the medical leaders of the future.

Responsibilities

• The Patient Services Representative functions as a patient services professional in a call center or clinical front desk environment.
• Patient check-in/out, appointment scheduling, scanning and filing documents, and insurance verification.
• Obtaining authorization, collecting payments, and charge posting.
• Faxing medical records requests and scheduling patients for injections at the hospital.
• Other duties as assigned.

Qualifications

Job Requirements:

• High School diploma or equivalent
• Experience posting payments and charge entry
• Basic personal computer skills and comfort with Microsoft Windows operating system; database and word processing skills required
• Patient record documentation skills

Preferred Qualifications:

• 2 years recent experience in a clinic or healthcare setting.