Patient Services Rep II

The Regional Municipality of Durham; Malvern (Chester County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Service Representative (PSR) to manage office systems related to patient scheduling and intake. The role involves gathering patient information, handling financial transactions, and ensuring a smooth patient experience. Candidates should have a high school diploma and at least two years of medical experience, with opportunities for professional growth and a competitive benefits package.

Benefits

Medical/Dental/Vision Insurance

Tuition Reimbursement

403(b) Retirement Plan

Paid Time Off (PTO)

Volunteer Time Off (VTO)

Professional/Clinical growth opportunities

Qualifications

• 2 years minimum medical experience required.
• Clerical experience in a physician's office preferred.

Responsibilities

• Organizing appointment scheduling and patient intake.
• Collect payments and document financial transactions.
• Maintain medical records and assist with patient flow.

Skills

Computer skills

Typing skills

Clerical skills

Education

High School diploma or equivalent

Tools

EPIC

Job description

Nemours is seeking a PSR to join our team.

Responsible for organizing and operating the office systems related to appointment scheduling, patient intake including data verification, charge entry and cash collection, statistical tracking office communications, word processing and filing of patient records.

ESSENTIAL RESPONSIBILITIES

1. Receive patients in a professional and caring manner.
2. Gather and update information regarding demographics and insurance in a respectful and confidential fashion.
3. Schedule and confirm appointments.
4. Obtain authorization and pre-certification.
5. Document and follow up on referrals.
6. Document and follow up on no-shows and cancelations.
7. Answer telephone using proper phone etiquette and direct calls accordingly.
8. Maintain content and organization of medical records.
9. Register patients, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactions. This includes cash reconciliation and bank deposit preparation.
10. Order clerical and clinical supplies and maintain records.
11. Monitor waiting rooms and keep patients informed as to schedule delays.
12. Advise families regarding obtaining Medicaid coverage and/or Nemours Financial Assistance for their children.
13. Assist with arrangements for transportation
14. Assist with patient flow.
15. Prepare office communications
16. Participate in quality improvement activities
17. Filing of patient charts, correspondence and related documentation scan documents into EPIC.
18. Maintain inventory of supplies and forms
19. Open and sort mail, lab reports and consultation reports. Stamp "received" and distribute for Provider review.

POSITION QUALIFICATIONS
*High School diploma or equivalent

2 years minimum medical experience

*Computer/typing skills required

*Clerical experience in a physician's office preferred; EPIC experience preferred

Nemours Children's Health offers a comprehensive and competitive benefit package which includes:

• Medical/Dental/Vision Insurance
• Tuition Reimbursement/Continuing Education Support
• 403(b) Retirement Plan
• Paid Time Off (PTO), VTO (Volunteer Time Off) and 6 paid holidays
• Professional/Clinical growth opportunities
• Work Life Benefits