Patient Services Rep II

Nemours; Glen Mills (Delaware County); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading children's health system is seeking a Patient Services Representative to manage appointment scheduling, patient intake, and office communications. The role requires a high school diploma, medical experience, and strong clerical skills. Join a dedicated team focused on providing exceptional care and support to patients and families.

Benefits

Medical/Dental/Vision Insurance

Tuition Reimbursement

403(b) Retirement Plan

Paid Time Off (PTO)

Professional growth opportunities

Qualifications

• 2 years minimum medical experience required.
• Clerical experience in a physician's office preferred.
• Computer/typing skills required.

Responsibilities

• Organizing and operating office systems related to appointment scheduling and patient intake.
• Collecting payments and maintaining medical records.
• Documenting referrals and following up on no-shows.

Skills

Computer skills

Clerical skills

Education

High School diploma or equivalent

Tools

EPIC

Job description

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Job Description

Nemours is seeking a PSR to join our team.

Responsible for organizing and operating the office systems related to appointment scheduling, patient intake including data verification, charge entry and cash collection, statistical tracking office communications, word processing and filing of patient records.

• Receive patients in a professional and caring manner.
• Gather and update information regarding demographics and insurance in a respectful and confidential fashion.
• Schedule and confirm appointments.
• Obtain authorization and pre-certification.
• Document and follow up on referrals.
• Document and follow up on no-shows and cancelations.
• Maintain content and organization of medical records.
• Register patients, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactions. This includes cash reconciliation and bank deposit preparation.
• Order clerical and clinical supplies and maintain records.
• Monitor waiting rooms and keep patients informed as to schedule delays.
• Advise families regarding obtaining Medicaid coverage and/or Nemours Financial Assistance for their children.
• Assist with arrangements for transportation
• Assist with patient flow.
• Prepare office communications
• Participate in quality improvement activities
• Filing of patient charts, correspondence and related documentation scan documents into EPIC.
• Maintain inventory of supplies and forms
• Open and sort mail, lab reports and consultation reports. Stamp “received” and distribute for Provider review.
  
  

Job Description

Nemours is seeking a PSR to join our team.

Responsible for organizing and operating the office systems related to appointment scheduling, patient intake including data verification, charge entry and cash collection, statistical tracking office communications, word processing and filing of patient records.

Essential Responsibilities

• Receive patients in a professional and caring manner.
• Gather and update information regarding demographics and insurance in a respectful and confidential fashion.
• Schedule and confirm appointments.
• Obtain authorization and pre-certification.
• Document and follow up on referrals.
• Document and follow up on no-shows and cancelations.
• Answer telephone using proper phone etiquette and direct calls accordingly.
• Maintain content and organization of medical records.
• Register patients, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactions. This includes cash reconciliation and bank deposit preparation.
• Order clerical and clinical supplies and maintain records.
• Monitor waiting rooms and keep patients informed as to schedule delays.
• Advise families regarding obtaining Medicaid coverage and/or Nemours Financial Assistance for their children.
• Assist with arrangements for transportation
• Assist with patient flow.
• Prepare office communications
• Participate in quality improvement activities
• Filing of patient charts, correspondence and related documentation scan documents into EPIC.
• Maintain inventory of supplies and forms
• Open and sort mail, lab reports and consultation reports. Stamp “received” and distribute for Provider review.
  
  

Position Qualifications

• High School diploma or equivalent
  
  

2 years minimum medical experience

• Computer/typing skills required
• Clerical experience in a physician's office preferred; EPIC experience preferred
  
  

Nemours Children's Health offers a comprehensive and competitive benefit package which includes:

• Medical/Dental/Vision Insurance
• Tuition Reimbursement/Continuing Education Support
• 403(b) Retirement Plan
• Paid Time Off (PTO), VTO (Volunteer Time Off) and 6 paid holidays
• Professional/Clinical growth opportunities
• Work Life Benefits
  
  

About Us

Nemours Children’s Health is an internationally recognized children’s health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children’s hospitals — Nemours Children’s Hospital, Delaware and Nemours Children’s Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we’re on a journey to discover better ways of approaching children’s health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child’s world a place to thrive. It’s a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

To learn more about Nemours Children’s and how we go well beyond medicine, visit us at www.nemours.org .

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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