Patient Services Rep II-Behavior and development

Nemours; Wilmington (DE); On-site; USD 35,000 - 45,000; Full time

Job summary

Nemours is seeking a Patient Services Representative II for the Behavior and Development team in Wilmington, DE. This role involves greeting families, managing patient check-ins, scheduling appointments, and ensuring accurate documentation. The ideal candidate has a high school diploma, medical experience, and strong computer skills. Join a leading children's health system committed to inclusive care.

Qualifications

• 6 months to 1 year of medical experience.
• Clerical experience in a physician's office preferred.

Responsibilities

• Greet families and check in/out patients according to standards.
• Schedule appointments and verify insurance information.
• Manage referrals and assist with discharge follow-up calls.

Skills

Computer skills

Typing skills

Education

High School diploma or equivalent

Tools

EPIC

Job description

Patient Services Rep II-Behavior and Development

Join to apply for the Patient Services Rep II-Behavior and Development role at Nemours.

Job Description

Nemours is seeking a PSR II for our Behavior and Development team in Wilmington, DE.

Primary Functions

• Greets families according to Nemours Standards of Behavior and AIDET.
• Check in/out patients for scheduled appointments, verify insurance information, and accurately document in the system.
• Schedule appointments, make outbound confirmation calls, review copays and account balances, and collect funds as needed.
• Complete administrative work as assigned.

Essential Functions

• Load/update patient demographics and insurance information accurately in EPIC.
• Schedule patients and create referral shells according to scheduling protocols.
• Obtain and understand insurance details, including copays, coverage, and plan types, and update in EPIC.
• Inform patients about current initiatives like online scheduling and evening clinics.
• Review appointment details with patients, process prescription refills, and document notes as applicable.
• Confirm referral requirements and participate in daily huddles.
• Manage work queues for referrals and PCP updates, process external physician requests, and support incoming messages via MyNemours.
• Suggest process improvements during daily huddles and complete mandatory training annually.
• Assist with discharge follow-up calls.

Job Requirements

• High School diploma or equivalent.
• 6 months to 1 year of medical experience.
• Computer and typing skills required.
• Clerical experience in a physician's office and EPIC experience preferred.

About Us

Nemours Children’s Health is a leading children’s health system providing care across five states, with extensive research, advocacy, and educational initiatives, committed to inclusive and equitable care.

About The Team

Our team collaborates across specialties to deliver safe, compassionate, and top-rated pediatric care, with a focus on community needs and belonging for patients and families.

Nemours Children’s Hospital, Delaware

A 220-bed facility in Wilmington, serving as a Level IV NICU and Pediatric Level 1 Trauma Center, recognized in multiple pediatric specialties and holding Magnet status for nursing excellence.

Living in Wilmington, Delaware

Enjoy a vibrant city with cultural attractions, historic sites, and proximity to major East Coast cities, offering a mix of urban and suburban lifestyles.